Dear passengers,

In order to prevent the spread of COVID-19, and to protect our passengers from the risk of infection, we highly recommend you to carefully read the following precautions to ensure smooth travel.

Preventive measures taken by Xiamen Airlines

According to CAAC (Civil Aviation Administration of China) prevention policies of COVID-19, Xiamen Airlines is taking strict preventive measures. This includes temperature screening by Non-contact Body Infrared Thermometer at check-in counters and boarding gates. You are required to wear a facemask in the airport, while boarding and during the entire flight. Any passenger with fever(≥37.3℃), fatigue, cough or other flu-like symptoms, or who conceals their symptoms by taking medicines to control temperature will be denied boarding. If any passenger who refuse temperature screening will not be able to continue their journey as well.

If you have ever been tested positive for COVID-19, or have had contact with a confirmed or suspected case, as well as patients with asymptomatic infection in last 14 days, you are advised to change or cancel your travel plan for the time being to reduce the risks. 

To strengthen the containment measures of COVID-19, in accordance with the Frontier Health and Quarantine Law of the People’s Republic of China, all travelers taking on international/regional inbound flights are required to fill in the Health Declaration Form on Entry/Exit, declaring their health conditions truthfully to guarantee safety of other travelers. Those who report their health conditions falsely, could be subject to administrative or criminal punishment according to relevant regulations and laws of People’s Republic of China. If any losses or damages to the airlines or other travelers are caused by such behaviors, they will be held accountable by laws and regulations.  

We will reserve the last three rows of seats as the quarantine area for onboard emergency on high-risk flights. If you show any symptoms such as fever, fatigue or cough during the flight, the cabin crew will take you to the area for isolation as per our containment procedures. 

We will protect your personal information in compliance with relevant laws and regulations. Your health information (such as body temperatures) collected as the requirement of national containment policies will be only used for the disease containment purposes. We will not provide or disclose your information to any third-parties except the governments, airports or its authorized agents of your departure, transfer or destination countries/regions without your consent, unless we are required or permitted to do so under applicable laws.  

Officially-published preventive measures

1. According to “Notice on Further Strengthening the Health Management of Inbound Travelers Entering Fujian”, all inbound travelers to Fujian with a travel history abroad including Taiwan, Hong Kong SAR and Macao SAR of China in the past 14 days (this also applies to outbound travelers who are transferring at Fuzhou Changle or Xiamen Gaoqi Airport ), Chinese and foreign nationals alike,will be placed under a 14-day medical observation in designated places. 

2. The expenses of accommodation and food incurred shall be borne by the travelers themselves. 

3. All inbound travelers shall truthfully report personal health conditions, and cooperate with relevant departments on temperature screening, medical inspection, medical observation in designated places and other measures. Anyone who intentionally conceal or falsely declare their health conditions or overseas travel history (including Taiwan, HongKong SAR and Macao SAR), who refuse to be placed under medical observation in designated places or receive medical treatment, who fail to abide by regulations on home quarantine or act in other ways that disrupt epidemic prevention and control efforts, will be held accountable by laws and regulations. 

4. At present, all airports nationwide have taken strict preventive measures. Travelers are advised to pay close attention to the latest quarantine policy of your destinations and transfer airports when booking. Please allow enough time at the airport before departure to implement the prevention and control measures, avoiding any losses caused by missing a flight. 

Joint guideline released by five authorities of P.R.China

According to a guideline jointly released by five authorities - the Supreme People's Court, the Supreme People's Procuratorate, the Ministry of Public Security, the Ministry of Justice and the Central Administration of Customs of P.R.China, those who have the following behaviors will be identified as disturbing border health and quarantine:

The infected or the suspected of being infected who refuse to make a health statement, take temperature screening, medical inspection, epidemiological history investigation, medical sampling; or object to isolation, detention quarantine, on-site testing, referral or any other measures that are adopted by customs according to Boarder Health and Quarantine Law.

The infected or the suspected of being infected who intentionally conceal their infectious diseases by means such as falsely reporting their health conditions, or forging or altering the health statement card.

Anyone knowing or ought to know that special items such as microorganisms, human tissue, biological products, blood, or their derivative products, which are subject to approval management, might cause transmission of quarantined infectious diseases, but escapes quarantine without approval, and make cross-border transport or mailing.

Those who refuse to perform other quarantine measures from the customs in accordance with laws and regulations such as the Boarder Health and Quarantine Law.

Xiamen Airlines has been monitoring the situation and will adjust relevant policies timely in accordance with national prevention policies as well as the travel needs of our passengers. making our passengers fly safe and carefree. Your understanding and cooperation is much appreciated. Thank you!

Xiamen Airlines

April 1, 2020