Service Philosophy

Xiamen Airlines has always been committed to offering integrity-based, customer-oriented services. This is a core value handed down from generation to generation of people at Xiamen Airlines. Customer-oriented service is at the heart of everything we do and integrity is the foundation on which Xiamen Airlines is built. With the core value of “integrity-based, customer-oriented service” in mind, cabin crews always put customers first, and actively perform our commitment to delivering “smiling services, considerate services, and responsive services". We believe meeting the needs of customers is our top mission, customers’ satisfaction is the criterion by which our service is judged and making an impact on customers is our goal in our pursuit of service excellence. We serve our customers with sincerity, retain them with a true heart, return substantial benefits to them, and treat them with heartfelt care. We strive to create a cozy, comfortable in-flight environment for our customers.

Our cabin crews have been actively engaged in services innovation during recent years. We offer customers a dozen service features including Egret Care for the Elderly, for the Young, for the Disabled, Egret Love to South Fujian, Egret Convenient Trip, and Egret Honorable.