Xiamen Airlines Releases 2024 Corporate Social Responsibility Report

On May 20, 2025, a date symbolizing love in Chinese culture, Xiamen Airlines unveiled its 2024 Corporate Social Responsibility Report. The report details the company's achievements over the past year in areas such as flight safety, service quality, and community building, as well as its proactive efforts in fulfilling social responsibilities and advancing sustainable development.

Key metrics reveal Xiamen Airlines’ industry-leading safety standards: By end-2024, the airline had logged 8.8 million incident-free flight hours, extending its flight safety record to 39 years (468 months) and aviation security safety record to 31 years (372 months). With a 220-strong fleet operating 290,000 flights, Xiamen Airlines transported 43.2 million passengers—delivering secure and seamless journeys for global explorers.

In terms of service quality, Xiamen Airlines achieved an on-time performance rate of 86.77% for its mainline flights. With its signature "Xiamen Airlines-style" service, the airline has garnered the APEX World Class Airline distinction for the third consecutive year, topped the CAPSE "Airline of the Year" list for a decade, and received the "Best Service" award in Chinese mainland for 49 quarters. It has garnered widespread praise from both within and outside the industry. Additionally, Xiamen Airlines has continuously enhanced its service offerings through branding initiatives, developing a series of service brands such as "Xiamen Airlines Skyline," "Chef XiamenAir," and "Xiamen Airlines Egret Miles." It has also opened its first "Fujian Restaurant" in Beijing and brought the Michelin Guide to Fujian for the first time, extending its high-quality in-flight services to the ground.

In fulfilling its social responsibilities, Xiamen Airlines successfully executed numerous major and special missions. The in-flight assistance provided by its cabin crew was featured four times in the People's Daily. The airline has actively expanded its network of Fujian-Taiwan regional routes, with its cabin crew from the Taiwan region serving as "cloud ambassadors" for youth exchanges and integration across the Taiwan Strait. On the ground, Xiamen Airlines has developed and deepened the "Xiamen Airlines Grange" brand, launching e-commerce zones for rural revitalization and live-streaming rooms for "Xiamen Airlines Grange" to help numerous agricultural products reach consumers nationwide.

In terms of green development practices, Xiamen Airlines has deepened its cooperation with the United Nations on sustainable development, holding a directorship on the UN Global Compact—the only Chinese enterprise representative. It has effectively communicated China's stories and voices to the global community. In its philanthropic efforts, the airline has actively responded to the Trillion Trees Campaign led by the World Economic Forum, launched the "Green Future Ecological Protection Plan," and established two "Xiamen Airlines Public Welfare Forests." It has also leveraged its first-of-its-kind domestic sustainable development-themed airline service IP, "MyFamily," to encourage passengers to join green initiatives. In its operations, through precision weight optimization and intelligent fuel-saving measures, Xiamen Airlines achieved its best-ever fuel burn per available ton-kilometer (ATK) in 2024, demonstrating its pioneering role in ecological protection as a Chinese enterprise.

Responsibility is the longest-lasting commitment, and action is the warmest response. Looking ahead, Xiamen Airlines will continue to embrace the spirit of love and forge ahead resolutely on the path of fulfilling its social responsibilities, ensuring that every takeoff will carry hope and every arrival will bring warmth.