Branches And Offices
Los Angeles Office:
Email: lax@xiamenair.com
Email: laxap@xiamenair.com
Xiamen Airlines' check-in counter is located at Tom Bradley Terminal of Los Angeles International Airport (LAX). The counter opens 3.5 hours prior to departure and closes 1 hour prior to departure
New York Office:
Email: nycoffice@xiamenair.com
Email: jfk_handling@xiamenair.com
Xiamen Airlines’ check-in counter is located at Terminal 4 of John F. Kennedy (JFK) International Airport. The counter opens 4 hours prior to departure and closes 1 hour prior to departure.
Xiamen:
Service Hotlines: 1-844-629-5557(Overseas) ,95557(Nationwide)
Complaint Office Tel: +86-592-5739009 (Xiamen)
Mailing Address: 22 Dailiao Road, Xiamen 361006, China
Tel: +86-592-5739888
Fax: +86-592-5739777
Email: mf@xiamenair.com
DOT consumer affair office:
The Air Carrier Access ACT prohibits discrimination on the basis of disability in air travel and requires air carrier accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible from the US Department of Transportation.
By DOT Hotline
Via the DOT hotline for calls within United States: 1-800-778-4838 or 1-800-455-9880
By Telephone
Via the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511
By mail
Aviation Consumer Protection Division,
C-75 U.S. Department of Transportation
1200 New Jersey Ave., S.E.
West building Room W96-432
Washington, DC 20590
Online
Via the Aviation Consumer Protection Division website (https://www.transportation.gov/airconsumer).
Los Angeles
Los AngelesSuite 560, 80 S Lake Ave, Pasadena, CA, 91101
E-mail: lax@xiamenair.com
Xining
Los Angeles23F, No. 61 Binhe South Road, Chengdong District, Xining City, Qinghai Province
Tel: +86-971-8801557
E-mail:xnn@xiamenair.com
Airport Ticketing Counter: T2, Xining Caojiabao Airport, Xining, Qinghai Province
Tel: +86-971-8018128
Chengdu
Los AngelesRoom 2404, South Tower,Baoli Centre,No.7 Consulate Rd.,Wuhou District,Chengdu, Sichuan Province
Tel: +86-28- 85235707 Fax: +86-28-85235707
E-mail:ctu@xiamenair.com
Airport Ticketing Counter: Tel: +86-28-86977101 +86-28-86977102
Tianfu terminal T2 (opposite gate 24) G37
Xiamen
Los AngelesJinyan Ticketing Office+86-592-2238888 +86-592-2235555
Japan
Los AngelesTokyo Branches:
Service Hotline: 65-62210168 (For Japan, to change ticket, the new flight should be 72 hours before change time.)
Xiamen Airlines’24-hour Reservations Hotline: 95557(Mainland China)
Mailing Address: Hibiya Bldg. 10F 1-1-1 Shinbashi, Minato-ku Tokyo (JP)
Tel: 0081-3-3507-7666 Fax: 0081-3-3507-7668
Opening Hours:09:30-17:30 Monday - Friday
Complaint Office Tel: +86-592-5739009(Xiamen)
Email: mftyo@xiamenair.com
Osaka Branches:
Service Hotline: 65-62210168 (For Japan, to change ticket, the new flight should be 72 hours before change time.)
Xiamen Airlines’24-hour Reservations Hotline: 95557(Mainland China)
Mailing Address: Century Building 9F 1-4-16 Kyomachi-bori Nishi-ku Osaka-Shiosaka-fu
Tel: +0081-6-6448-7666 Fax: +0081-6-6448-7668
Complaint Office Tel: +86-592-5739009(Xiamen)
Email: osa@xiamenair.com
Australia
Los AngelesMailing Address: Level 5, 120 Clarence Street, Sydney NSW 2000 Australia
Xiamen Airlines' Reservations Hotline: 1800995557
(For Australia, to change ticket, the new flight should be 72 hours before change time.)
Xiamen Airlines’ 24-hour Reservations Hotline: 95557 (Nationwide)
Tel: 02 9017 8009(9AM-5PM) (Sydney)
Tel: +61 (0)39614 4478 (Melbourne)
Europe
Los AngelesXiamen Airlines’ 24-hour Reservations Hotline: 95557 (Nationwide)
Mailing Address: WTC schiphol Tower A,4th floor Schiphol Boulevard 109,1118 BH Schiphol
Tel: +31(0)20 7950868
AMS Call center:+31207989123
Email: ams@xiamenair.com
Manila
Los AngelesXiamen Airlines Manila Office
Unit 412, FiveE-com Center, Pacific Drive,Mall of Asia Complex, Pasay City
TEL: 0063-2-8801-7551/59
Manila Call Center: 0063-2-8626-3666
Airport Office: 0063-2-8801-8064
Bangkok
Los AngelesXiamen Airlines Bangkok Office
3rd Floor, CP Tower, 313 Silom Road, Bangrak, Bangkok 10500
Tel: 0066-2-2371899 Fax: 0066-2-2371900
E-mail: bkk@xiamenair.com
Jakarta
Los AngelesXiamen Airlines Jakarta Office
Menara Prima 11th A , Kuningan JL. DR. Lde Anak Agung Gde Agung, Jakarta Selatan 12950
Tel: 0062-21-57948316 Fax: 0062-21-57948318
Singapore
Los AngelesXiamen Airlines Singapore Office
112 Robinson Road, #10-04, Singapore 068902
Tel: +65-62210770 Fax: +65-62220550
E-mail: sin@xiamenair.com
Seoul
Los AngelesXiamen Airlines Seoul Office
506 jungan bldg 95 seosomunro ,Jung-gu,Seoul,Korea
TEL: 0082-23455-1666
E-mail: sel@xiamenair.com
Kuala Lumpur
Los AngelesXiamen Airlines Kuala Lumpur Office.
15th FLOOR, PLAZA OSK, JALAN AMPANG, 50450, KUALA LUMPUR
Tel: +60-3-21668222 Fax: +60-3-21668234
E-mail:kul@xiamenair.com
Taipei
Los AngelesTaiwan Branch
10F. -1, No.168, Sec. 3, Nanjing E. Rd., Taipei City 10488, Taiwan
Opening hours: 09:00-12:00, 13:30-17:30(local time)
Tel: 00886-2-27115166 Fax: 00886-2-27115155
E-mail:tpe@xiamenair.com
Macau
Los AngelesXiamen Air Holidays Ltd. (Macau )
Store U, Underground Floor, Marina Plaza, No. 153 Beijing Street, New Port, Macau
Tel: +853-28780663 Fax: +853-28780662
Hong Kong
Los AngelesRoom 2006, Elite Centre, 22 Hung To Road, Kwun Tong, Kowloon
Tel: 852-28060577 852-25298886 Fax:852-28060929
E-mail:hkg@xiamenair.com
Ningbo
Los AngelesRoom 601,Block C,Tianrun Business Building , No. 775 Zhongxing Rd., Jiangdong District, Ningbo, Zhejiang Province
Tel: +86-574-87700088 +86-574-87705239 Fax: +86-574-87729498
E-mail:ngb@xiamenair.com
Airport Ticketing Counter:Tel/Fax: +86-574-88257260
2F, Xiamen Airlines' check-in counter, Departure Hall, Ningbo Lishe International Airport
Lanzhou
Los AngelesRoom1904,West Tower,Zhongkeyin Building,No. 75 Qingyang Rd., Chengguan District, Lanzhou, Gansu Province
Tel: +86-931- 8450184 Fax: +86-931- 8459694
E-mail:lhw@xiamenair.com
Haikou
Los Angeles16E, A Zone, Beijing Mansion, No.56 GuoMao Dadao, Haikou
Tel: +86-898-68550686 Fax: +86-898-68550689
E-mail:hak@xiamenair.com
Changchun
Los AngelesRoom 1304, Huamao International Building, No.4848 RenminDajie, Changchun, Jilin Province
Tel: 88911211
Fax: 88939111
E-mail: cgq@xiamenair.com
Changchun Airport Ticketing Counter: Information Desk, Island E, Domestic Departure Hall, Terminal 1, Changchun Longjia International Airport
Tel: +86-431-88798626
Shanghai
Los AngelesNo.117 Yingbin Er Lu, Changning District, Shanghai
Tel: 62716271
Fax: 62561511
E-mail: sha@xiamenair.com
Airport Ticketing Counter: 22380920(T2, Hongqiao Airport) 68355163(Pudong Airport)
Zhangzhou
Los AngelesNo. D04, Building 9, Liyuan Square, Nanchang Road, Licheng District, Zhangzhou, Fujian Province
Tel: 86-596-2025700, 86-596-2035606
E-mail: zhz@xiamenair.com
Wuhan
Los AngelesRoom 107, Dong Yi Shi Zone, No.132 Yingsong Lu, Jianghan District, Wuhan, Hubei Province
Tel: +86-27- 85808008 Fax: +86-27-85800101
E-mail:wuh@xiamenair.com
Airport Ticketing Counter:+86-27-65687623
Shenyang
Los AngelesNo. 191 Minzhu Lu, Heping District, Shenyang, Liaoning Province
Tel: +86-24-23520808 Fax: +86-24-23526337
E-mail:she@xiamenair.com
Ningde
Los Angeles+86-593-2077171 +86-593-2073232 Fax: +86-593-2077171
Fuding Customer Service Center: +86-593-7667333 +86-593-7667111 Fax: +86-593-7667111
Tianjin
Los AngelesNO.8 Xi'er Road Binhai International Airport Eastern Area Dongli District, Tianjin, China
Tel: +86-22-24905557 Fax: +86-22-24908999
E-mail:tsn@xiamenair.com
Binhai Ticketing Office:
NO.12 Fada Street, Nanhai Rd, Kaifa District, Tianjin
Tel: +86-22-66216997 Fax: +86-22-66216998
Airport Ticketing Counter:
International Flight: No counter
Domestic Flight: H Island Service Area, T2 Departure Hall, Tianjin Binhai International Airport
Tel: +86-22-24905642 +86-22-24905680 Fax: +86-22-24905643
Nanjing
Los AngelesRoom 906, Siya Fortune Center, 450 Taiping South Road,Qinghuai District,Nanjing,Jiangsu Province
Tel:025-58074718/58074728/58074738
Fax:025-58074758
E-mail:nkg@xiamenair.com
Airport Ticketing Counter Tel:025-69822333
Jinan
Los AngelesRoom 03, 23F, Block A,Office Building Of Wanda plaza,Jing Si Rd., Shizhong District,Jinan, Shandong Province
Tel:+86-531-86022916 Fax:+86-531-86022969
E-mail:tna@xiamenair.com
Airport Ticketing Counter: +86-531-82081577
Chongqing
Los AngelesRoom 2,Floor 20,Block 4, Jinkai Xiexin,No.68 Jinkai avenue, North New District, Chongqing
Tel: +86-23-63871826 +86-23-63871829 Fax: +86-23-63871829
E-mail:ckg@xiamenair.com
Airport Ticketing Counter: +86-23- 67153398
Taiyuan
Los AngelesRoom805, Block B, Juxin Guoji, No.331 Changzhi Lu, Taiyuan
(200 meters to the south of the junction of Changzhi Lu and Jinyang Jie)
Tel: +86-598-8281990 Fax: +86-598-8288990
E-mail:san@xiamenair.com
Sanming
Los AngelesRoom301, Building 69, Meigui New Village (Meiguixincun), Meilie District, Sanming, Fujian Province
Tel: +86-598-8281990 Fax: +86-598-8288990
E-mail:san@xiamenair.com
Guilin
Los AngelesNo.2 Building, Grand Link Hotel, Guilin, Guangxi Zhuang Autonomous Region
Tel: +86-773-3846767 Fax: +86-773- 3849333
E-mail:kwl@xiamenair.com
Beijing
Los AngelesXiaMenAirlines 5/F, 101 Building 5,NO.16,LIZE Road Fengtai District,Beijing
Tel: +86 10 58297114 Fax: +86 10 58297104
E-mail: pek@xiamenair.com
Airport Ticketing Counter: +86-592-2533857
Hangzhou
Los AngelesTel: +86-571-85098888 Fax: +86-571-87921787
E-mail:hgh@xiamenair.com
Airport Ticketing Counter: Tel: +86-571-86660366
Xiamen Airlines Ticketing Counter, Door No.13, T3 Domestic Departure Hall, Xiaoshan International Airport, Hangzhou, Zhejiang Province
Longyan
Los AngelesNo.2 Store, Shengshijiayuan, Renmin Lu, Longyan, Fujian Province
Tel: +86-597-2201328 Fax: +86-597- 2295316
E-mail:lyl@xiamenair.com
Hohhot
Los AngelesRoom 15B03, 14F, Block A, Wanda Square, East Xinhua St., Hohhot City, Inner Mongolia
Tel:+86-471-3256184 Fax:+86-471-3256183
E-mail:het@xiamenair.com
Zhoushan
Los AngelesRoom 302, Tower 3,Rose Garden, Donggang Xincheng Garden, Putuo District, Zhejiang Province
Tel: +86-580-3818006 Fax: +86-580- 3818007
E-mail:hsn@xiamenair.com
Wuyishan
Los Angeles1F, Parking Lot of BOC(Bank of China limited) Training Centre , National Tourism Resort, Wuyishan ,Fujian Province
Tel: +86-599-5252777 +86-599-5252111
E-mail:tao@xiamenair.com
E-mail:wus@xiamenair.com
Qingdao
Los Angeles806, NO.52 Time Square, Hong Kong Zhong Road, South District, Qingdao, Shandong Province
Tel: +86-532-82666600 Fax: +86-532-82667100
E-mail:tao@xiamenair.com
Airport Ticketing Counter +86-532-84710689
Guangzhou
Los AngelesNo. 1392 Jiefang Bei Lu, Guangzhou, Guangdong Province
Tel: +86-20-86198601 Fax: +86-20-86198629
E-mail:can@xiamenair.com
Airport Ticketing Counter: +86-20-86120892
Changsha
Los AngelesNo. 136, Sect. 2, Furong Zhong Lu, Changsha, Hunan Province
Tel: +86-731-85168268 +86-731-88828857
Airport Ticketing Counter: +86-731-84799300 +86-731-84798370
Fuzhou
Los AngelesAirport Ticketing Counter +86-591-28013533
Pingdong Customer Service Center +86-591-87800070 +86-591-87859884
Hualin Customer Service Center +86-591-87812538 +86-591-87827394
E-mail:foc@xiamenair.com
Lhasa
Los AngelesRoom 601, Golden Times, Bayi Lu Bei, Lhasa, Tibet
Tel: +86-891-6873578 Fax: +86-891-6873268
Airport Ticketing Counter:+86-891--6183138
Hefei
Los AngelesRoom 302,building No.1, Tailai Garden, No.1 Qiaonan St., Gongbei District, Zhuhai, Guangdong
Tel: +86-756-8187900 Fax: +86-756-8187087
E-mail:zuh@xiamenair.com
Zhuhai
Los AngelesRoom 302,building No.1, Tailai Garden, No.1 Qiaonan St., Gongbei District, Zhuhai, Guangdong
Tel: +86-756-8187900 Fax: +86-756-8187087
E-mail:zuh@xiamenair.com
Shenzhen
Los AngelesRoom 2821,Huishang Business Center, Jiahui Xin Cheng, No. 3027 Shennan Zhong Lu, Shenzhen, Guangdong Province
Tel: +86-755- 83297788 Fax: +86-755- 83297786
E-mail:szx@xiamenair.com
Airport Ticketing Counter: +86-755- 23459350
Putian
Los AngelesGroup Travel: +86-594-2280266 +86-594-2330266 Fax: +86-594-2221660
Putian Customer Service Center: +86-594-228016 +86-594-2280366
Hanjiang Customer Service Center: +86-594-3591881 +86-594-3591882
E-mail:put@xiamenair.com
Dalian
Los AngelesRoom 3202,Hongyuan Building, No. 23 Renmin Lu, Zhongshan District, Dalian, Liaoning Province
Tel: +86-411-82895557 Fax: +86-411-84695557
E-mail:dlc@xiamenair.com
Airport Ticketing Counter: +86-411-86647090
Quanzhou
Los AngelesAirport Ticketing Counter:+86-595-85612355 +86-595-85628737 Fax:+86-595-85628757
Donghai Customer Service Center:+86-595-28380787 Fax:+86-595-28380757
Ticketing Center:+86-595-22166111 +86-595-22166300 Fax: +86-595-22166117
Qingmeng Ticketing Office:+86-595-28989737 +86-595-28989757 Fax: +86-595-28989757
Group Travel: +86-595-85638588 +86-595-85638589 Fax: +86-595-85638587