Branches And Offices

Los Angeles Office:

Email: lax@xiamenair.com

Email: laxap@xiamenair.com

Xiamen Airlines' check-in counter is located at Tom Bradley Terminal of Los Angeles International Airport (LAX). The counter opens 3.5 hours prior to departure and closes 1 hour prior to departure

New York Office:

Email: nycoffice@xiamenair.com

Email: jfk_handling@xiamenair.com

Xiamen Airlines’ check-in counter is located at Terminal 4 of John F. Kennedy (JFK) International Airport. The counter opens 4 hours prior to departure and closes 1 hour prior to departure.

Customer Service Center:

Email: mf@xiamenair.com

Customer Service / Ticketing Hotlines/Complaint Office Tel（CRO）: 1-844-629-5557(Overseas) ,95557(Nationwide)

Mailing Address: 321 Donghuang Road, Xiamen, PR China.

Tel: +86-592-5739888

Fax: +86-592-5739777

DOT consumer affair office:

The Air Carrier Access ACT prohibits discrimination on the basis of disability in air travel and requires air carrier accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible from the US Department of Transportation.

By DOT Hotline

Via the DOT hotline for calls within United States: 1-800-778-4838 or 1-800-455-9880

By Telephone

Via the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511

By mail

Aviation Consumer Protection Division,

C-75 U.S. Department of Transportation

1200 New Jersey Ave., S.E.

West building Room W96-432

Washington, DC 20590

Online

Via the Aviation Consumer Protection Division website (https://www.transportation.gov/airconsumer).

Los Angeles

Los Angeles

80 S Lake Ave, Ste 560, Pasadena, CA, 91101

Tel：+1 (626)314-2187                                                                                       

Email：lax@xiamenair.com                                                                                                        

Customer service number：+1(844)629-5557