Los Angeles Office:
Xiamen Airlines' check-in counter is located at Tom Bradley Terminal of Los Angeles International Airport (LAX). The counter opens 3.5 hours prior to departure and closes 1 hour prior to departure
New York Office:
Xiamen Airlines’ check-in counter is located at Terminal 4 of John F. Kennedy (JFK) International Airport. The counter opens 4 hours prior to departure and closes 1 hour prior to departure.
Service Hotlines: 1-844-629-5557(Overseas) ,95557(Nationwide)
Complaint Office Tel: +86-592-5739009 (Xiamen)
Mailing Address: 22 Dailiao Road, Xiamen 361006, China
DOT consumer affair office:
The Air Carrier Access ACT prohibits discrimination on the basis of disability in air travel and requires air carrier accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible from the US Department of Transportation.
By DOT Hotline
Via the DOT hotline for calls within United States: 1-800-778-4838 or 1-800-455-9880
Via the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511
Aviation Consumer Protection Division,
C-75 U.S. Department of Transportation
1200 New Jersey Ave., S.E.
West building Room W96-432
Washington, DC 20590
Via the Aviation Consumer Protection Division website (https://www.transportation.gov/airconsumer).