3 TICKET SALES

3.1Basic principles

3.1.1General rules

3.1.1.1The ticket of Xiamen Airlines evidences the carriage between Xiamen Airlines and the passenger named on the ticket. Xiamen Airlines will provide carriage only to the passenger holding a ticket issued by Xiamen Airlines or the carrier signing agreement with Xiamen Airlines. 

3.1.1.2When a passenger purchases a one-way or interline ticket, he enters into a single contract of carriage with Xiamen Airlines. When a passenger purchases more than one ticket, he enters into multiple independent contracts of carriage with Xiamen Airlines. Unless otherwise specified, the rights and obligations between Xiamen Airlines and passengers agreed in these Conditions are only applicable to a single contract of carriage and are not related to other contracts of carriage. According to relevant laws and regulations, as well as the provisions of these Conditions, the purchase of one interline ticket  or of more than one ticket will have different legal effects. Passengers shall fully understand this and choose to purchase according to their actual situation.

3.1.1.3Each passenger shall individually hold a ticket. The ticket is registered, and may be used only by the passenger whose name is listed on the ticket and this must match the passenger’s ID information. Otherwise, Xiamen Airlines reserves the right to refuse carriage.

3.1.1.4A ticket is not transferable.

3.1.1.5If the coupon of the segment which the passenger requests to check in is used or invalid, Xiamen Airlines has the right to refuse carriage.

3.1.1.6The name of Xiamen Airlines is abbreviated as “MF”, the airline designator code of Xiamen Airlines, in the ticket. When Xiamen Airlines is the validating carrier, the first three digits of the ticket number is “731”, the accounting code of Xiamen Airlines.

3.1.2Ticket validity

3.1.2.1The passenger shall complete all flight segments listed on the ticket within the period of validity.

3.1.2.2Unless otherwise specified, the ticket validity shall be as follows:

a)For partially used tickets: The period of validity commences at 00:00 (inclusive) on the day immediately following the date of first travel and is valid for one year. Regardless of any ticket change afterwards, the original period of validity remain unchanged. 

b)For totally unused tickets: The period of validity commences at 00:00 (inclusive) on the day immediately following the date of ticket purchase and is valid for one year. If the passenger requests a ticket change that results in a new ticket number, the period of validity commences at 00:00 (inclusive) on the day immediately following the date of issuance of the new ticket and is valid for one year.

3.1.2.3Calculation of ticket validity: Unless otherwise agreed, the period of validity shall commence from 00:00 (inclusive) on the day immediately following the date of first travel, ticket purchase or reissuance, until 24:00 (exclusive) on the date of expiration.

3.1.2.4Travel validity: Some tickets at discounted fares impose strict restrictions on the longest and/or shortest time of a passenger's stay in a certain place. The passenger must complete his travel within the stipulated time limit.

3.1.3Ticket use

3.1.3.1The ticket purchased by a passenger is only applicable for the transportation from the place of departure via any stopping places to the place of destination as listed on the ticket.

3.1.3.2Each flight coupon contained in the ticket will be accepted for carriage by the operating carrier in the reservation booking designator on the date and flight for which space has been reserved.

3.1.3.3Sequence of ticket use

a)The fare paid by the passenger is related to the sequence of carriage shown on the ticket. Flight coupons of the ticket must be used in the sequence listed on the ticket. Use in the reversed sequence or skipping over flight segments is prohibited. Otherwise Xiamen Airlines has the right to refuse carriage.

b)Unless otherwise stipulated by tariffs, the first flight coupon must be used first. The first flight coupon means the first flight segment of one ticket or multiple conjunction tickets. 

c)If the passenger fails to use the ticket in the specified sequence, any unused flight coupon shall not be used thereafter and shall be handled in accordance with the provisions of voluntary refunds. When handling refunds, the difference between the fare paid and the fare for the transportation used shall be refunded and the corresponding fees (including refund fees and no-show charges) shall be charged, according to the refund rules of the original ticket. The taxes and charges of the unused flight coupons shall be refunded as well.

3.1.3.4Open tickets

a)An open ticket or a ticket containing open flight segments means that the passenger may, at the time of ticket purchase, allow the reservation status of the whole ticket or a certain flight segment to be open according to his needs and tariff rules. One or more of the carrier, flight number, date and reservation status of the ticket can be open at the time of purchase according to the route tariff rules, but must be confirmed before the actual carriage.

b)If the passenger holds an open ticket, space will be reserved on application subject to Xiamen Airlines applicable fare, tariff rules and the availability of space on the flight applied for. Within the scope permitted by the ticket conditions and the contract of carriage, the first confirmation of open items on such ticket free of charge before the actual carriage can be exempted from change fees, and only the fare difference between the new ticket when space is reserved and the original open ticket will be charged.

c)If the change after confirmation or the confirmation of open items results in the change of reserved items in the original ticket, the fare for the whole routing shall be recalculated according to the ticket conditions, and the resulting fare difference and corresponding change fees shall be charged.

3.1.3.5In the event the passenger does not show up for any flight on which he holds a reservation without advising Xiamen Airlines in advance, Xiamen Airlines may cancel his subsequent connecting flight reservations as specified on the ticket without further notice.

3.2Fares, taxes and charges

3.2.1The fares, taxes and charges applicable at the time of ticket purchase apply to the specific date, route and other carriage information shown on the ticket. If the fare is adjusted after the ticket is issued, the fully paid fare amount will not change. If any changes to the carriage, including travel dates, flights, etc., are requested due to passenger reasons, supplementary collection of fares, taxes and charges may apply.

3.2.2Fares

a)Unless otherwise specified, fares apply only for air carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports in the same city and between airports and city centers, and various additional taxes and charges.

b)Fares apply only to routings published in connection therewith. If there is more than one routing at the same fare, the passenger may specify the routing prior to issue of the ticket. If no routing is specified, Xiamen Airlines or its authorized agents may determine the routing.

c)The passenger purchasing a normal/discounted fare ticket shall comply with the ticket conditions of such fare. Certain discounted fares may have conditions which limit or exclude the passenger’s right to make changes, endorsements, refunds, or cancel reservations, etc. Passengers should choose the fare best suited to their needs.

3.2.3Special fares of domestic tickets

3.2.3.1Disabled servicemen, disabled people's policemen and disabled fire and rescue personnel can purchase special tickets at 50% of the adult normal fare applied to the same flight by virtue of Certificate for Disabled Servicemen of the People's Republic of China, Certificate for Disabled People's Policemen of the People's Republic of China and Certificate for Disabled Fire and Rescue Personnel of the People's Republic of China.

3.2.3.2A child can be charged 50% of the adult normal fare applied to the same flight and provided with a separate seat. Xiamen Airlines will provide a certain number of seats for children based on the availability of seats on the flight.

3.2.3.3An infant can be charged 10% of the adult normal fare applied to the same flight but will not be provided with a separate seat. The passenger requiring a separate seat for his infant must purchase a child fare ticket.

3.2.3.4 Disabled servicemen, disabled people's policemen, disabled fire and rescue personnel, children and infants may choose to purchase other discounted fare tickets other than those special fare domestic tickets, but shall abide by the corresponding ticket conditions.

3.2.4Taxes and charges

3.2.4.1Any tax or charge imposed by government or other authority, or by the approved operator of an airport, in respect of the use by a passenger of any service or facilities will be in addition to the applicable fares and shall be collected by the airlines and be payable by the passenger.

3.2.4.2Xiamen Airlines will inform the passenger of the taxes and charges not included in the fare at the time of ticket purchase. The taxes and charges will be listed separately on the ticket. Taxes or charges imposed on air travel often change and may be collected after the ticket is sold.

3.2.4.3Fuel surcharge, aviation insurance surcharge and sales-related charges shall be issued and collected by the carrier according to relevant regulations or policies of different states (or regions) and authorities.

3.2.5Reimbursement vouchers

3.2.5.1When passengers purchase tickets in Renminbi within the territory of the People’s Republic of China, reimbursement vouchers shall be provided to passengers in need in accordance with relevant provisions. Itinerary/Receipt of E-ticket for Air Transport is one type of reimbursement vouchers.

3.2.5.2The invoice that Xiamen Airlines can issue is Electronic Invoice (Itinerary/Receipt of E-ticket for Air Transport) (only applicable to domestic tickets, and hereinafter referred to as Electronic Itinerary), Itinerary/Receipt of E-ticket for Air Transport (only applicable to international tickets, and hereinafter referred to as Paper Itinerary), or ordinary VAT invoice, and these reimbursement vouchers cannot be issued repeatedly. Each e-ticket issues one reimbursement voucher only and does not include additional services such as ticket refund, seat selection, and excess baggage.

3.2.5.3Passengers can request an invoice from the original place of ticket purchase after all the itineraries of the purchased tickets have ended. Paper Itinerary shall be issued within 26 days after all the itineraries of the purchased tickets have ended at the latest. Electronic Itinerary and ordinary VAT invoice shall be issued within 180 days after all the itineraries of the purchased tickets have ended at the latest.

3.2.5.4In case the printed Paper Itinerary is lost, it shall not be reprinted in accordance with the provisions of the Measures for the Administration of Itinerary/Receipt of E-ticket for Air Transport. The printed Paper Itinerary must be recovered for processing ticket refunds. Passengers are requested to keep it properly.

3.2.6Payment of fares

3.2.6.1The passenger shall pay fares and charges in the currency using the payment method acceptable to Xiamen Airlines. All fares must be pre-paid prior to travel, unless other arrangements have been agreed upon between Xiamen Airlines and the passenger.

3.2.6.2When the fare amount that has been collected is inconsistent with the applicable fares or there has been a mathematical error, according to Xiamen Airlines regulations, the difference shall be paid by the passenger, or, as the case may be, refunded by Xiamen Airlines.

3.2.6.3In the event that Xiamen Airlines does not have reliable confirmation that payment has been validly made or if Xiamen Airlines advises the passenger for the need for additional information, Xiamen Airlines may request additional information from the passenger and/or, when a ticket was not paid by the passenger, Xiamen Airlines may request the presence of the payer at the airport any time after ticket issuance including at check-in, prior to travel or after travel has commenced. Xiamen Airlines also reserves the right to require another form of payment should a passenger not be able to reliably prove that payment was validly made and/or provide the additional information requested. If the passenger fails to meet the above requirements of Xiamen Airlines, Xiamen Airlines has the right to refuse carriage.

3.3Reservations and ticket purchase

3.3.1Passengers may consult, reserve and purchase tickets from the direct sales agencies (including but not limited to ticket offices of Xiamen Airlines branches and sales offices, official website, mobile application, WeChat official account and customer service hotline 95557 of Xiamen Airlines, etc.) or authorized sales agents of Xiamen Airlines.

3.3.2Reservations will not be valid until the fare has been paid in accordance with the procedures and time limits set forth by Xiamen Airlines and a ticket has been accepted and issued with the reservations listed on the corresponding flight coupon by Xiamen Airlines or Xiamen Airlines authorized sales agents. Reservations are not confirmed until recorded as accepted by Xiamen Airlines or Xiamen Airlines authorized sales agents. If a passenger has not paid for the ticket prior to the specified ticketing time limit as advised by Xiamen Airlines, the passenger’s reservation and fare will be canceled.

3.3.3Xiamen Airlines may suspend reservations for a certain flight when necessary.

3.3.4A passenger's request to change or cancel reservations shall be made within the time limit specified by Xiamen Airlines. If some fares are subject to limitations, the passenger's request to change or cancel reservations shall comply with such limitations.

3.3.5If a passenger does not use a reservation in accordance with Xiamen Airlines regulations and fails to advise Xiamen Airlines in advance, Xiamen Airlines shall be entitled to cancel all his reservations.

3.3.6Xiamen Airlines reserves the right to refuse to sell tickets and carry any passenger who is unfit for travel by air. Passengers under limited carriage can only reserve seats and purchase tickets with the consent of Xiamen Airlines and other relevant carriers if they meet certain requirements.

3.3.7Xiamen Airlines has the right to restrict the reservations and ticket purchase of passengers who occupy seats maliciously or purchase tickets falsely.

3.3.8Personal information

3.3.8.1When making reservations and purchasing tickets, the passenger must provide his valid identity documents, ensure that they are the same as those used for check-in and boarding, and provide accurate and valid contact details. If the passenger refuses to provide necessary personal data, Xiamen Airlines has the right not to accept reservations and ticket purchase.

3.3.8.2The passenger gives personal data to Xiamen Airlines for the purposes of making a reservation for carriage and for obtaining ancillary services. For these purposes, the passenger authorizes Xiamen Airlines to retain such data and to transmit it to its own offices, other carriers, the providers of such services, or the institutions approved by laws and regulations. Xiamen Airlines will take all reasonable and practicable security control measures to protect passengers’ personal information. Passengers may inquire with Xiamen Airlines about the relevant privacy policy, provided that the privacy policy shall not constitute part of these Conditions.

3.3.8.3 The passenger shall be responsible for the authenticity and validity of personal information, while Xiamen Airlines has no obligation for the review.

3.3.9Information notifications

3.3.9.1When Xiamen Airlines or Xiamen Airlines sales agents sell tickets through the Internet, they will notify passengers of the main service information of reservations, air safety information and other necessary contents. Passengers shall read and confirm they agree to above contents before purchasing tickets. Otherwise, Xiamen Airlines has the right not to accept reservations and ticket purchase.

3.3.9.2When Xiamen Airlines or Xiamen Airlines sales agents sell tickets through ticket offices, telephone and other means, they will remind passengers to read the main service information, air safety information and other necessary contents, and notify them of the access to such information. After purchasing tickets, passengers are deemed to have read and agreed to above information.

3.3.9.3When selling tickets, Xiamen Airlines or Xiamen Airlines sales agents will prompt passengers to consult the relevant entry and exit regulations of the departure, stopover and destination countries (regions). Xiamen Airlines shall not be liable for the representations made by employees, sales agents or representatives of Xiamen Airlines as to the entry and exit regulations of passengers, which are for reference only.

3.3.10Seating arrangements

3.3.10.1Xiamen Airlines will endeavor to honor advance seating requests. However, Xiamen Airlines cannot guarantee any particular seat requested by the passenger, and only provides seats in the class of service for which the ticket has been issued. For operational, safety or security reasons, the carrier reserves the right to assign or reassign seats at any time, even after boarding and seating.

3.3.10.2The passengers seated in emergency exit seats must be designated by Xiamen Airlines, who shall read relevant instructions on emergency exits in detail and have the capability to complete emergency evacuation functions.