4 CHECK-IN AND BOARDING

4.1General rules

4.1.1The check-in deadline varies from airport to airport. The passenger shall arrive at the airport sufficiently in advance of flight departure to permit completion of check-in procedures via his ticket and valid identity document which is the same as that used for purchasing the ticket. In the case of a code-share flight, Xiamen Airlines and its authorized agents shall tell the passenger to check in at the operating carrier's counter.

4.1.2When the passenger is going through check-in procedures, Xiamen Airlines or its authorized agents shall accurately and clearly display the passenger's name, flight number, flight date, boarding time, boarding gate, flight segments and other determined information on the paper or electronic boarding pass. 

4.1.3Xiamen Airlines or its authorized agents shall timely inform passengers of any change in boarding gate, boarding time, etc.

4.1.4If the passenger fails to arrive in time at the check-in counter or boarding gate, or fails to complete check-in procedures before the check-in deadline, or fails to present his valid identity document, ticket and/or boarding pass, or appears improperly certified or documented or not ready to travel, Xiamen Airlines may cancel the space reserved for the passenger and will not delay the flight. Xiamen Airlines is not liable to the passenger for any resultant loss or expense. If the passenger requests a change or a refund due to above reasons, the provisions of voluntary changes or voluntary refunds shall apply.

4.1.5Passengers and their baggage must go through security check before check-in and boarding.

4.1.6After the cabin door closure, when a passenger requests to terminate trip due to personal reasons, the PIC has the right to reject such request if the PIC assesses that such act may cause or further delay the flight and impair the interests of other passengers on board, except in cases of force majeure, sudden illness or life-threatening conditions of the passenger. Any passenger who disrupts order on board as a result shall bear corresponding legal liabilities.

4.2Travel formalities

4.2.1The passenger shall consult and comply with all laws, regulations, orders, demands and travel requirements of countries (or regions) to be flown from, into or over, and with Xiamen Airlines regulations. Xiamen Airlines shall not be liable for any aid or information given by any agent or employee of Xiamen Airlines to any passenger in connection with obtaining necessary documents or visas or complying with such laws, regulations, orders, demands, and requirements, whether given in writing or otherwise. Xiamen Airlines shall not be liable for the consequences to any passenger resulting from his failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

4.2.2The passenger shall present all exit, entry, health and other necessary documents required by laws, regulations, orders, demands or requirements of the countries (or regions) concerned, and allow Xiamen Airlines to hold and keep the copy of above documents; when necessary, allow Xiamen Airlines to record the information contained therein. Xiamen Airlines reserves the right to refuse carriage of any passenger who has not complied with the regulations or requirements mentioned above, or whose documents do not appear to be in order, or who does not allow Xiamen Airlines to hold or keep the copy of his documents.

4.2.3The passenger shall pay all the expenditure whenever Xiamen Airlines, on government order, is required to return a passenger to his point of origin or elsewhere, owing to the passenger's inadmissibility into a country, whether of transit or of destination. Xiamen Airlines may apply to the payment of such expenditure any funds paid to Xiamen Airlines for unused carriage, or any funds of the passenger in the possession of Xiamen Airlines. The expenditure collected includes but is not limited to the fees for carriage of the passenger to the point of refusal of entry or deportation and overseas supervision fees, and will not be refunded by Xiamen Airlines.

4.2.4If Xiamen Airlines is required to pay or deposit any fine or penalty or to incur any expenditure by reason of the passenger's failure to comply with laws, regulations, orders, demands and travel requirements of the countries (or regions) concerned or to produce the required documents, the passenger shall on demand reimburse to Xiamen Airlines any amount so paid or deposited and any expenditure so incurred. Xiamen Airlines may use towards such expenditure any funds paid to Xiamen Airlines for unused carriage, or any funds of the passenger in the possession of Xiamen Airlines. If the above funds are insufficient to repay the portion of expenditure already incurred by Xiamen Airlines, the passenger shall compensate accordingly and Xiamen Airlines reserves the right to pursue legal liability.

4.2.5If required by customs or other government officials, the passenger shall attend inspection of his baggage. Xiamen Airlines is not liable to the passenger for any loss or damage suffered by the passenger through failure to comply with this requirement.

4.2.6The passenger shall comply with all provisions of laws, government regulations, orders, demands and travel requirements of the countries (or regions) concerned during the carriage, and submit to any security checks by government or airport departments or by Xiamen Airlines.

4.3No show

Xiamen Airlines shall not be held responsible for any losses or expenses incurred by a passenger who does not show up due to reasons not attributable to Xiamen Airlines. If the passenger requests a change or a refund, the provisions of voluntary changes or voluntary refunds shall apply. If a passenger does not show up due to reasons attributable to Xiamen Airlines, the provisions of involuntary changes or involuntary refunds shall apply.

4.4Miss a flight 

Xiamen Airlines shall not be held responsible for any losses or expenses incurred by a passenger who misses a flight due to reasons not attributable to Xiamen Airlines. If the passenger requests a change or a refund, the provisions of voluntary changes or voluntary refunds shall apply. If a passenger misses a flight due to reasons attributable to Xiamen Airlines, the provisions of involuntary changes or involuntary refunds shall apply.

4.5Take a wrong flight 

4.5.1For the passenger who takes a flight to the wrong destination due to his own reasons, Xiamen Airlines will arrange for the passenger to be carried on the next available flight of Xiamen Airlines, Hebei Airlines or Jiangxi Airlines to the destination specified on the ticket, with available seats in the same class of service (i.e. First Class, Business Class, Economy Class, etc.) as the original ticket. The difference in fares shall not be refunded or charged based on the actual fare paid. 

4.5.2For the passenger who takes a flight to the wrong destination due to reasons attributable to Xiamen Airlines, Xiamen Airlines will arrange for the passenger to be carried on the next available flight as soon as possible, with available seats in the same class of service (i.e. First Class, Business Class, Economy Class, etc.) as the original ticket. If the passenger requests a refund, the provisions of involuntary refunds shall apply.

4.6Connections of interline flights

In the carriage of interline flights, if a passenger misses a connecting flight or fails to complete the whole trip according to the agreed time because of the change of one or more segments, Xiamen Airlines, as the validating carrier, will make appropriate arrangements for the passenger and try its best to help the passenger to arrive at the final destination or stopover point.

4.7Conduct during flight

4.7.1General rules

If a passenger conducts himself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, Xiamen Airlines may take such measures as it deems necessary to prevent continuation of such conduct, including restraint of the passenger. The passenger may be disembarked and refused onward carriage at any point, and may be handed over to the public security organization or prosecuted for offences committed on board the aircraft.

4.7.2Handling of acts of unlawful interference and disruptive behaviors 

4.7.2.1Acts of unlawful interference are acts that may cause serious consequences or have already caused serious consequences to the civil aviation system and require various resources from multiple parties for handling. The specific types include:

a)Violent attacks at airports or on board aircraft, such as killing with axe and knife, charging by driving, explosions, arson, hostage taking, smashing, intentional injury, flight deck intrusion, etc.;

b)Acts that pose potential threats to airports or aircraft, such as illegal intrusion into airport restricted areas, placement of suspected hazardous materials, communication of threat information, etc.;

c)Acts that seriously disrupt the order at airports or on board aircraft, posing a threat to air safety, such as forcibly intrusion at boarding gates, occupying aprons, seizure of aircraft, etc.

4.7.2.2Disruptive behaviors refer to the act at the civil aviation airport or onboard the aircraft, violating regulations or refusing to follow the instructions of airport staff or crew, which results in interference of the order and discipline of the airport or the aircraft. The disruptive behaviors onboard mainly include: 

a)Forcibly occupying a seat or the overhead compartment;

b)Assaulting occupants onboard;

c)Illegal use of mobile phones or other prohibited electronic devices;

d)Stealing, intentionally damaging or moving aviation equipment such as life-saving articles without authorization, or forcibly opening the emergency door;

e)Smoking (including electronic cigarettes) or using open flame;

f)Sexual harassment;

g)Spreading pornography and other illegal publications;

h)Preventing crew members from performing their duties;

i)Other behaviors that might disrupt the normal operations of the aircraft. 

4.7.2.3Handling measures

According to national laws and civil aviation regulations, Xiamen Airlines will take necessary measures to stop, subdue or restrain the passengers for acts of unlawful interference and disruptive behaviors occurring in the cabin, and require them to leave the aircraft before takeoff or after landing, or may hand them over to the public security organization or judicial authority for handling. 

4.7.3In order to maintain good order on board, ensure flight safety and protect the portrait rights of others, do not take photos or videos of others (other passengers, crew members, staff, employees or ground handling agents of Xiamen Airlines, etc.) without their consent.

4.7.4Portable Electronic Devices (PED)

4.7.4.1General rules

4.7.4.1.1Xiamen Airlines permits the use of PEDs that meet the requirements in flight.

4.7.4.1.2Except when the aircraft is taxiing on the ground, the cellular transmitting functions (voice and data) of PEDs must be turned off throughout the flight. The PEDs with airplane mode may use WIFI and bluetooth functions but shall activate airplane mode (i.e. turning off cellular transmitting functions). 

4.7.4.1.3 The use of portable chargers (e.g. power banks) and devices with the ability to provide power to other devices (e.g. mobile phones and laptops with power bank capability) for PEDs charging is prohibited during the flight.

4.7.4.1.4During the flight, when the PIC detects any electronic interference and suspects such interference originates from PEDs being used by any person on board, or when the PIC is required to conduct low visibility operations and initiate an emergency evacuation, the PIC or the personnel authorized by the PIC have the right to require such person to turn off the PEDs. Any person who refuses to comply with the crew’s instructions, if the circumstances are serious, shall be handed over to the ground public security organization for handling according to law after landing.

4.7.4.2Restrictions on use of PEDs

4.7.4.2.1Except when the aircraft is taxiing on the ground, cellular phones without airplane mode, such as devices only having cellular transmitting functions (voice and data), watches with cellular phone function, are not allowed to be used on board the aircraft in operations;

4.7.4.2.2The electronic devices that are not allowed to be used throughout the flight include but are not limited to:

a)Walkie-talkies;

b)Remote control equipment (remote control toys and other remote control electronic devices).

4.7.4.2.3The electronic devices that are allowed to be used throughout the flight include but are not limited to:

a)Portable voice recorders;

b)Hearing aids;

c)Heart pacemakers;

d)Electric shavers;

e)Life-saving equipment or devices that will not interfere with the navigation or communications system of the aircraft with the prior permission of Xiamen Airlines.

4.7.4.2.4Use of large PEDs (of which the sum of length, width and height is more than 31cm, e.g. laptops) is only allowed in the cruising phase. During phases such as taxiing, takeoff, descending and landing, large PEDs shall be prohibited from use and securely stored;

4.7.4.2.5Small PEDs (of which the sum of length, width and height is less than or equal to 31cm, i.e., single-handheld PEDs such as e-book readers, cellular phones, etc.) can be used throughout the flight after the cellular transmitting function is turned off, but during phases such as taxiing, takeoff, descending and landing, it is not allowed to connect the accessories (e.g. earphones, charging cables, etc.).

4.7.4.2.6The PEDs placed in unchecked baggage and overhead bins shall be powered off.

4.7.4.3Spare batteries of PEDs (including portable chargers and power banks)

a)A spare battery is prohibited from being placed in the overhead bin of the cabin. It must be stored in a location where the passenger can keep it within sight, such as in the back pocket of the front seat or under the front seat (the spare battery needs to be secured to ensure it is not moving).

b)During the flight, it is prohibited to use inseat/inflight power to charge spare batteries (including portable chargers and power banks). Additionally, it is prohibited to use portable chargers and power banks to charge or supply power to other PEDs. During phases such as taxiing, takeoff, descending and landing, it is also prohibited to use spare batteries other than portable chargers and power banks to charge or supply power to PEDs.

c)No more than two power banks may be carried per person.

4.7.5Non-smoking flights 

All Xiamen Airlines flights are non-smoking flights. Smoking (including electronic cigarettes) is prohibited in all areas of the aircraft. 

4.7.6Restrictions on alcoholic beverages 

Except for the alcoholic beverages provided by Xiamen Airlines, the passengers shall not have any other alcoholic beverages on board the aircraft. 

4.7.7Seat belts/shoulder harnesses

While being on passenger seats on board the aircraft, the passengers shall fasten their seat belts and shoulder harnesses (if any) as required. Infants can be carried in the arms of an adult and use infant seat belts.