8 TICKET CHANGES

8.1General rules

8.1.1Passengers shall process ticket changes within the period of validity of tickets.

8.1.2Passengers shall contact the validating carrier or its authorized sales agents for ticket changes.

8.1.3The status of the ticket for which a passenger requests a change must be Open For Use.

8.2Voluntary changes

8.2.1Voluntary changes of tickets mean that the passenger requests to reschedule, change or endorse a ticket on which a reservation is held for his own reasons. Fees for voluntary changes of tickets shall be calculated in accordance with the ticket conditions of the applicable fare class.

8.2.2If a passenger, after purchasing a ticket, voluntarily requests a change in the flight, flight date, class of service, or reservation booking designator, Xiamen Airlines and Xiamen Airlines authorized sales agents shall actively handle the request when the availability of seats on the flight and the ticket conditions are permitted. If the change results in an increase of fare price, the passenger shall pay the fare difference; if the change results in a decrease of fare price, the provisions of voluntary refunds shall apply, and then the passenger will purchase a new ticket.

8.2.3If a passenger, after purchasing a ticket, voluntarily requests an endorsement, Xiamen Airlines may endorse his ticket if the passenger's ticket has no endorsement restriction, and the carrier to which the passenger requests to change has signed an agreement with Xiamen Airlines to mutually issue or receive tickets. Passengers who do not meet the above requirements and request endorsements shall be subject to the provisions of voluntary refunds.

8.2.4If a passenger, after purchasing a ticket, requests a change in the route or the passenger's name for his own reasons, the original ticket is refunded in accordance with the provisions of voluntary refunds, and a new ticket will be purchased on the basis of the new route or the new passenger's name.

8.2.5Xiamen Airlines sales agents are not allowed to handle endorsements for passengers without special authorization from Xiamen Airlines.

8.3Involuntary changes

8.3.1Involuntary changes of tickets mean that the passenger changes his ticket because the flight is canceled, delayed, or departs ahead of schedule, the route is changed, the class of service is changed, or the carrier cannot operate the original flight, etc.; or the passenger changes his ticket for the subsequent connecting flight because the connecting time is less than the Minimum Connecting Time (MCT), which is brought about by arrival delay of the connecting flight, due to reasons attributable to Xiamen Airlines, or not attributable to Xiamen Airlines such as weather and air traffic control.

8.3.2For flights that are not delayed in departure but are delayed in arrival, if a passenger who did not take the flight requests a ticket change, the request shall be handled in accordance with the provisions of voluntary changes in these Conditions.

8.3.3If a passenger involuntarily changes his ticket due to weather, flow control or other uncontrollable or unpredictable reasons not attributable to Xiamen Airlines, Xiamen Airlines shall adopt any of the following measures by considering the reasonable needs of the passenger without charging change fees: 

a)When ticket conditions permit, give priority to arranging an available seat in the same class of service (i.e. First Class, Business Class, Economy Class, etc.) as the original ticket on the most recent flight of Xiamen Airlines for the passenger;

b)When ticket conditions permit, make an endorsement to another carrier after getting consent from the passenger and the carriers concerned;

c)Reroute the passenger to the destination or point of stopover by other flights of Xiamen Airlines, refund the passenger any overcharge in ticket fare and excess baggage fees but do not require the passenger to pay for any short falls, and charge the passenger additional taxes, ground transport service fee and other service costs arising thereof.

8.3.4If a passenger involuntarily changes his ticket due to aircraft maintenance, flight rescheduling or other reasons attributable to Xiamen Airlines, Xiamen Airlines shall adopt any of the following measures by considering the reasonable needs of the passenger without charging change fees: 

a)Give priority to arranging an available seat in the same class of service (i.e. First Class, Business Class, Economy Class, etc.) as the original ticket on the most recent flight of Xiamen Airlines for the passenger;

b)Make an endorsement to another carrier after getting consent from the passenger and the carriers concerned;

c)Reroute the passenger to the destination or point of stopover by other flights of Xiamen Airlines and/or other carriers, or other means of transportation accepted by both parties, refund the passenger any overcharge in ticket fare, excess baggage fees and other service costs but do not require the passenger to pay for any short falls.