Terms and Conditions
- Xiamen Airlines General Conditions of Carriage for Passengers and Baggage
- 1 GENERAL PRINCIPLES
- 2 APPLICABILITY
- 3 TICKET SALES
- 4 CHECK-IN AND BOARDING
- 5 REFUSAL AND LIMITATION OF CARRIAGE
- 6 CARRIAGE OF BAGGAGE
- 7 EARLY DEPARTURE, DELAY, CANCELLATION AND DIVERSION OF FLIGHTS
- 8 TICKET CHANGES
- 9 TICKET REFUNDS
- 10 ADDITIONAL SERVICES
- 11 LIABILITY FOR DAMAGE
- 12 CUSTOMER CARE
- 13 DEFINITIONS
- 14 EFFECTIVENESS AND MODIFICATION
- Refund and Correction Rules for Incorrectly Booked Tickets
- Canadian Air Passenger Protection Regulations
- Notification of In-person Card Verification for Online Purchases Paying With Bank Cards
- Transport Provisions for Dangerous Goods
- Overbooking of Flights
- Declaration of Credit/Debit Card fee
Ground Service
- Baggage Instructions
- Carriage of Passengers with Special Need
- Transit Service Products for International/Regional Connecting Flights
- Transfer Secretary
- Los Angeles VIP Lounge Age Restriction Notice
- Check-in Procedures
- Flight Service Irregularrities
- Ground Transportation to Airport
- First Class Lounges
Cabin Service
- Seat Maps
- In-Flight Meals
- Unique Cabin Services
- In-Flight Entertainment
- Service Philosophy
Travel Guide
- Guide to Payment Services in China
- Guide to Payment Services in FUJIAN
Branches And Offices
- Branches And Offices

12 CUSTOMER CARE

Customer Service Center and complaint hotline: 95557 (domestic); +86-592-2226666 (overseas).

Complaint handling e-mail: mf@xiamenair.com.

1.10.46

Passenger Service

Terms and Conditions
- Xiamen Airlines General Conditions of Carriage for Passengers and Baggage
- 1 GENERAL PRINCIPLES
- 2 APPLICABILITY
- 3 TICKET SALES
- 4 CHECK-IN AND BOARDING
- 5 REFUSAL AND LIMITATION OF CARRIAGE
- 6 CARRIAGE OF BAGGAGE
- 7 EARLY DEPARTURE, DELAY, CANCELLATION AND DIVERSION OF FLIGHTS
- 8 TICKET CHANGES
- 9 TICKET REFUNDS
- 10 ADDITIONAL SERVICES
- 11 LIABILITY FOR DAMAGE
- 12 CUSTOMER CARE
- 13 DEFINITIONS
- 14 EFFECTIVENESS AND MODIFICATION
- Refund and Correction Rules for Incorrectly Booked Tickets
- Canadian Air Passenger Protection Regulations
- Notification of In-person Card Verification for Online Purchases Paying With Bank Cards
- Transport Provisions for Dangerous Goods
- Overbooking of Flights
- Declaration of Credit/Debit Card fee
Ground Service
- Baggage Instructions
- Carriage of Passengers with Special Need
- Transit Service Products for International/Regional Connecting Flights
- Transfer Secretary
- Los Angeles VIP Lounge Age Restriction Notice
- Check-in Procedures
- Flight Service Irregularrities
- Ground Transportation to Airport
- First Class Lounges
Cabin Service
- Seat Maps
- In-Flight Meals
- Unique Cabin Services
- In-Flight Entertainment
- Service Philosophy
Travel Guide
- Guide to Payment Services in China
- Guide to Payment Services in FUJIAN
Branches And Offices
- Branches And Offices