Xiamen Airlines Wins Best Airline Prize for 11th Consecutive Year

On June 4 and 5, 2025, the 2025 CAPSE Civil Aviation Annual Summit was held in Xiamen, marking the first time the event had returned to the city since its inaugural summit in 2014, exactly eleven years ago. At the first CAPSE Civil Aviation Annual Summit in 2014, Xiamen Airlines received the 2014 CAPSE Aviation Service Awards. This year, the carrier once again captured the same honor, completing an unprecedented 11-year winning streak, and was simultaneously presented with the special award for the 2024 Most Valuable Chinese Airline Brand. The accolades not only highlight the airline’s sustained service leadership but also reflect the high level of recognition from the passengers.

Since its establishment in 2014, the CAPSE Aviation Service Awards have become one of the most authoritative honors in the civil aviation sector. The 2024 evaluation drew on CAPSE’s passenger-review big-data platform, covering 246 airlines and 304,714 flights, and collected 1.479 million authentic passenger questionnaires over the full year. Xiamen Airlines’ ability to stand out in this rigorous process for eleven straight years fully demonstrates its exceptional performance in passenger satisfaction and continuous service innovation.

During 2024, Xiamen Airlines not only dominated domestic award ceremonies but also shone on the international stage, winning the APEX World Class Award for the third consecutive year and capturing the APEX global award for Best Cabin Service. The steady stream of honors from both domestic and international bodies is underpinned by Xiamen Airlines’ unwavering commitment to high-quality service.

In 2024, Xiamen Airlines further refined its service processes, focusing on improving service quality in key areas such as self-service and special-needs passengers. To enhance passengers’ convenient travel experience, the airline enabled voluntary and involuntary self-service re-booking across all domestic channels and launched a full-channel check-in cancellation function that covers the most common passenger-initiated ticket-change scenarios, sharply raising processing efficiency. For passengers with special needs, the carrier upgraded its senior-friendly and barrier-free services, added dedicated Care Zones, and completed end-to-end optimization for passengers requiring wheelchairs, expectant mothers and other special-needs travelers from ticket purchase to arrival. For international passengers transiting via Xiamen for the first time, the airline provides basic services such as transit route guidance, airport guides, and flight and baggage information queries, and also offers add-ons including transit-tour product booking, ground fast-track services, paid lounge vouchers, and prepaid baggage services.

In addition, Xiamen Airlines elevated its three signature service brands - “TIANJI GALLERY,” “EGRETS WITH YOU” and “CHEF XIAMENAIR” Among them, “CHEF XIAMENAIR” has officially become a partner of the Michelin Guide; through cooperation with multiple Michelin-starred restaurants, it delivers a higher-quality in-flight dining experience while carrying Fujian’s local culinary culture to the world via airline meals. “EGRETS WITH YOU” has created a full-process “visual unaccompanied- service product,” alleviating parental anxiety. In 2024, Xiamen Airlines also launched China’s first airline sustainability-themed service IP, “My Family,” using lively and engaging methods to invite passengers to take part in sustainable-development initiatives.