Transit Service Products for International/Regional Connecting Flights

Transfer Lounge Products

I. Product Content        

1．Passengers on connecting flights, where one leg is an international or regional route, meeting the above conditions, and both legs are on the same ticket, can apply for the complimentary transit lounge service product.

2．The transit lounge is located outside the airport quarantine area. Xiamen 24-hour direct transit passengers who want to enjoy the transit lounge products need to go through immigration formalities at the Arrival hall before going to the transit lounge.

II. Applicable Conditions

1．Applicable Routes: Flights actually operated by Xiamen Airlines, Hebei Airlines, and Jiangxi Airlines only, including code-shared flights between Xiamen Airlines and Hebei Airlines, Xiamen Airlines and Jiangxi Airlines, as well as charter flights by Xiamen Airlines International Travel. Not applicable to other code-shared flights and charter flights other than those operated by Xiamen Airlines International Travel.

2．Domestic flights (excluding Hong Kong, Macao and Taiwan) are limited to Xiamen Airlines, Hebei Airlines, and Jiangxi Airlines flights, while international and regional flights are limited to Xiamen Airlines flights only.

III. Applicable flight date

Effective from July 10, 2023.

IV. Booking Process

1. Xiamen: Eligible passengers, with any boarding pass from their Xiamen Airlines transit journey and valid identification, may proceed to the "Xiamen Transit Lounge" on the basement level of the T3 Terminal at Xiamen Gaoqi International Airport. After verification, they can have a rest there.

2. Fuzhou: Eligible passengers should go to the Xiamen Airlines transit service counter in Fuzhou to collect their "Xiamen Airlines Transit Lounge Admission Slip". With this slip, they can have a rest in the "Airport Business VIP Rest Area (directly opposite Gate 5)" transit lounge on the second floor of Fuzhou Changle International Airport.

IV.Other Instructions

1. This product is for sole use of the said passenger and is non-transferable; the Transit Lounge product code and admission slip can only be used on the day of acquisition.

2. This product does not include any extra paid services within the Transit Lounge.

3. First class and business class passengers may also enjoy Xiamen Airlines' VIP lounge services in the exclusive airport area included in their ticket class while using this product.

4. Passengers who use this product cannot enjoy other free transit services.

5. Xiamen Airlines Transit Service Counter Locations

（1）Xiamen: Opposite Gate 7, 1st Floor, T3 Terminal, Gaoqi International Airport. Contact number: 0592-5710109.

（2）Fuzhou: "Fuzhou Tourism Advisory Service Center (Click to see picture)", opposite to No. 8, Arrival Floor, 1st Floor, Changle International Airport Terminal Or "Fuzhou Airport Business Center (Click to see picture)", Contact number: 0591-28013497.

      6. If the product rules are adjusted, the original product rules shall prevail.

Previous version, please click here。

Transit Accommodation Products

I. Product Content

*Transit Type Explanation: The type of transit is determined by the main leg of the international segment on the transit passenger ticket. For example, if the international segment includes an intercontinental leg, it meets the criteria for intercontinental transit type.

One of the connecting flights is an international flight (excluding China regional flights Hong Kong/Macao/Taiwan), passengers who meet the above conditions and the two flights are on the same ticket can apply for a free transfer accommodation product. This product is not applicable to some special passengers stipulated in the passenger regulations.

II. Applicable Routes

1．Only flights actually operated by Xiamen Airlines, Hebei Airlines, and Jiangxi Airlines are eligible. This includes code-share flights between Xiamen Airlines and Hebei Airlines, as well as Xiamen Airlines and Jiangxi Airlines. Charter flights and other code-share flights are not applicable.

2．Domestic flights (excluding Hong Kong, Macao and Taiwan) are limited to Xiamen Airlines, Hebei Airlines, and Jiangxi Airlines flights, while international and regional flights are limited to Xiamen Airlines flights only.

III. Applicable flight date

Effective from July 10, 2023.

IV. Booking Process

1.After arriving in Xiamen, Fuzhou, Quanzhou, or Hangzhou on the first leg of their flight, eligible passengers should proceed to Xiamen Airlines' transit service counter to apply for free transit hotel services.

2．The transit service counter staff will verify the passengers' information and make hotel reservations for eligible passengers according to the standard procedure. They will also print out the "Xiamen Airlines Transit Passenger Check-in Form," which passengers can use to check in at the designated hotel on their own. Hotel arrangements are standardized as follows:                

*Definition of First Class and Business Class Passengers: Passengers who actually purchased First Class or Business Class tickets for the international segment (excluding upgrades at check-in counters, boarding gates, or on board).

3．Children under the age of 10 do not occupy a bed. If the passenger requests to stay in a single room or needs a bed for a child under the age of 10, the passenger can pay the price difference at the hotel front desk to upgrade to a single room. However, the service to upgrade from a Standard Economy Hotel to a Premium Economy Hotel is not currently available. The price difference for hotels in various locations are as follows:

V. Other Notes

1．This product is for the exclusive use of the said passenger and cannot be transferred. The hotel stay is only valid on the day of arrival of the first leg of the flight. Chinese passengers who transit in Xiamen, Fuzhou, Quanzhou, or Hangzhou must present their ID card when checking in at the hotel.

2．This product includes one night of hotel stay, but does not include other expenses in the hotel and ground transportation to and from the hotel. Passengers must check out according to the specified time. If a passenger requests a late check-out, the additional room charge must be paid by the passenger at the hotel front desk.

3．Passengers using this product are not allowed to enjoy other free transfer services such as transfer lounges.

4．Xiamen Airlines Transit Service Counter Locations

（1）Xiamen: Opposite Gate 7, 1st Floor, T3 Terminal, Gaoqi International Airport. Contact number: 0592-5710109.

（2）Fuzhou: "Fuzhou Tourism Advisory Service Center (Click to see picture)", opposite to No. 8, Arrival Floor, 1st Floor, Changle International Airport Terminal Or "Fuzhou Airport Business Center (Click to see picture)", contact number: 0591-28013497.

（3）Quanzhou: Xiamen Airlines counter, right of Gate 2, Domestic Departure Hall, Quanzhou Jinjiang International Airport. Contact number: 0595-85316088, 0595-85318888. 

（4）Hangzhou: Baggage inquiry counter in terminal isolation area. T3: Opposite baggage claim carousel B10;T4: Opposite the baggage claim carousel 30. Contact number :0571-87687159.

   5．If the product rules are adjusted, the original product rules shall prevail.

Previous version, please click here。