Baggage Instructions

I. Unchecked Baggage

Note: Unchecked baggage should be able to be stowed under the front seat or in the cabin enclosed baggage compartment. Baggage exceeding the above measurement and weight limits or unable to be stowed in the cabin should be checked in.

II. Checked Baggage

（1）General Provisions

Checked baggage must be well packed, properly locked, securely tied, able to withstand amount of pressures, able to be handled and carried safely under normal operating conditions, and should meet the following conditions:

1. Suitcase, bags and handbags must be locked;

2. More than two pieces cannot be bundled into one piece;

3. No other items can be attached to the baggage.

4. Bamboo baskets, net bags, straw ropes, straw bags and plastic bags cannot be used as baggage outer packaging;

Attention: Xiamen Airlines does not provide child safety seats. Child safety seats carried by passengers should be checked as baggage rather than brought into the cabin.

（2） Baggage Limits

Note: 

1. Baggage exceeding the above requirements may not be carried as baggage unless with the prior consent of Xiamen Airlines;

2. The specifications (including size and weight) of the above baggage are the maximum that the airline can accept and are not free baggage allowance. Passengers need to pay for the excess baggage allowance. 

（3）Free Baggage Allowance

Domestic (excluding Hong Kong, Macao and Taiwan)

Xiamen Airlines air routes between China and Europe, South Korea, Southeast Asia and between Mainland to Hong Kong, Macao and Taiwan

Note 1: Free baggage allowance for economy class regular passengers on air routes from Taiwan to Mainland China (one-way, round-trip and connecting flights) is changed from 1 piece to 2 pieces, with a total weight no more than 23 kg (50 lbs.). Free baggage allowance for economy class regular passengers on air routes departure from and with tickets sold in Singapore is changed from 1 piece to 2 pieces, with a total weight no more than 23 kg (50 lbs.). The maximum measurement (the sum of length, width and height) of a single piece may not exceed 158 cm (62 inches). Baggage allowance for first and business class, and the free baggage allowance for special passengers such as infants, overseas students and sailors will keep following the original standard. Original rules may apply for Mainland China to Singapore/Taiwan air routes.

Note 2: Free baggage allowance for economy class regular passengers on air routes between Malaysia, Thailand, the Philippines and Mainland China (one-way, round-trip and connecting flights) is upgraded from 1 piece to 2 pieces, with a total weight no more than 23 kg (50 lbs.). The maximum measurement (the sum of length, width and height) of a single piece may not exceed 158 cm (62 inches). The baggage allowance for first and business class, and free baggage allowance for special passengers such as infants, overseas students and sailors will keep the original standard.

Xiamen Airlines air routes between China and Australia, Canada, the United States, Japan, South Korea 

From 01JUL2022 until 30JUN2023, the amount of free check-in baggage from Seoul to Mainland China has been changed from 1pc to 2pcs. 

Remark:

(1) The maximum measurement of each piece of checked baggage for ordinary passengers is 158 cm /62 inches (L + W + H), and the maximum measurement of each piece of hand baggage is 115 cm /45 inches (L + W + H). Every checked baggage maximum weight for first and business class passengers is 32 kg, and 23 kg for economy class passengers, other special passengers may refer to specific rules.

(2) Free baggage allowance for child/infant with a seat is as for adults.

(3) In addition to the corresponding free baggage allowance, the free baggage allowance for an infant without a seat may include a stroller or cradle, or a child safety seat. Non-foldable strollers, cradles and child safety seats can only be carried as free checked baggage, foldable strollers that meet the unchecked baggage measurement requirements can be carried in the cabin free of charge, but they should be carried free of charge as checked-in baggage if the designated storage space in the cabin is insufficient.

(4) International and regional code-sharing flights free baggage allowance and excess baggage rate follow the code sharing agreement.

(5) Xiamen Airlines Egret Diamond, Egret Platinum, Egret Gold and Egret Silver cards members and Sky Team Elite Plus and Sky Team Elite members enjoy one extra piece of free checked baggage in addition to the general regulation, with a weight no more than 32 kg (first class/business class) or 23 kg (economy class), and 158 cm of maximum measurement (the sum of length, width and height).

(6) Overseas students, labors, sailors and immigrant passengers enjoy one extra piece of free checked baggage in addition to the general regulation, with a weight no more than 32 kg (first class/business class) or 23 kg (economy class), and a 158 cm maximum measurement (the sum of length, width and height). Additional free baggage allowance is available by application at the time of ticket purchase upon providing relevant documentations; the ticket issuer shall, in accordance with the regulations, attach the copies of the passenger's identity certificate (sailor's certificate, study certificate, labor service certificate, etc.), passport and visa to the statement on the ticket issuance day for reference, and inform the passenger to bring the original identification certificate for reference when checking in.

(7) The additional free baggage allowance for the above categories (5) and (6) shall not be cumulative. For example, if a passenger has the dual status of an Egret Gold/Silver card and an overseas student, he/she can only enjoy one extra free checked baggage in addition to the general standard of the corresponding category.

(8) These rules are effective from January 1, 2016 (date of ticket issuance).

（4）Excess Baggage Charge

Domestic air routes

Unless otherwise specified, per kilogram excess baggage rate is calculated at 1.5%  of the economy class ordinary fare applicable on the day the excess baggage ticket is issued ,in yuan, and the mantissa shall be rounded.

International and regional air routes

一、Charges for routes to the United States, Canada, Australia, Europe, Japan and Korea:

二、Charges for routes to Southeast Asia, Hong Kong, Macao and Taiwan:

Note: * The sales date and price effective date of extra luggage are from February 10, 2023 (inclusive).

Warm reminder:

1. For the above standard cumulative charges, the maximum weight of a single checked luggage, not including the U.S. route, shall not exceed 32 kilograms. The maximum weight of a single piece of checked luggage shall not exceed 45 kilograms for U.S. routes.

2. Single checked luggage exceeding 32 kg and not exceeding 45 kg, as well as oversized luggage with the sum of three sides greater than 203 cm and less than 300 cm, must be checked in advance by consulting the ticket issuing unit of Xiamen Airlines, filling in the application form and obtaining the consent of Xiamen Airlines.

3. If the passenger's checked luggage exceeds the free luggage allowance rule in any aspect of the number of pieces, size and weight, it will be charged according to the above standard, which is applicable to all classes of passengers. When any two or more dimensions of the number of pieces, size and weight are exceeded at the same time, the charge will be based on the principle of accumulation.

4. The standard principle of currency selection for extra luggage charge standard: the charge amount of extra luggage is based on the currency of the country or region where it is located, and it is charged by converting RMB into local currency according to the exchange rate of the day.

5. If there is an unlisted route area, it shall be charged according to the charging rules and standards of Southeast Asia, Hong Kong, Macao and Taiwan.

III. Special Baggage

（1）Sports Equipment

Note: Xiamen Airlines is only liable for the above special baggage in accordance with the general checked baggage policy (Warsaw Convention or Montreal Convention, and relevant regulations and provisions of Carriage Rules of Xiamen Airlines).

（2） Musical Instruments

Xiamen Airlines provides three ways for passengers carrying musical instruments:

一、As Unchecked Baggage

1. A small musical instrument (including the instrument case) with a measurement of no more than 20*40*55 cm and a weight of no more than 5 kg may be brought into the cabin by the passenger and properly placed in the overhead compartment.

2. A small musical instrument (including the musical instrument case, such as a violin, etc.) beyond the above specifications, with a measurement of no more than 25*35*95 cm and a weight of no more than 10 kg, should be taken to the manual check-in counter by the passenger for in-cabin approval. Xiamen Airlines may limit the number of musical instruments that can be brought into the cabin if more than one instrument applies for entry into the cabin of the same flight.

3. All musical instruments brought into the cabin should be under the care of the passenger. Musical instrument must be securely placed in a shock-proof and pressure-resistant case so that it can be stored side-upright if necessary.

二、As Checked Baggage

1. Large musical instruments (such as guitars or cellos, etc.) exceeding the above limits may be carried as checked baggage, with their weight and number of pieces included in the free baggage allowance, excess baggage will be charged.

2. Musical Instruments to be carried as checked-in baggage shall meet Xiamen Airlines requirements on volume and weight of checked baggage and must be securely placed in shock-proof and pressure-resistant relevant instrument cases. Xiamen Airlines shall be liable for carriage according to general checked baggage liability limit. Xiamen Airlines may refuse to carry goods that cannot be packed as required.

三、As Seated Baggage

1. Passengers can purchase a seat for a musical instrument that needs to be brought into the cabin, name Seated Baggage.

2. Seated Baggage can be placed on the cabin seat or on the floor in front of the seat. A single cabin seat can accommodate baggage of no more than 40*45*100 cm, and the floor in front of the seat can accommodate baggage of no more than 25*45*140 cm, and the baggage weight may not be more than 72 kg.

3. Passengers should purchase seats for the musical instrument according to the actual number of seats they need. One piece of seated baggage can occupy no more than 3 seats, and the maximum measurement of the seated instrument should not be more than 40×60×140 cm.

FAQ

Q1: Are small musical instruments included into unchecked baggage?

A: Small musical instrument (including the case) with a measurement of no more than 20*40*55 cm can be included into unchecked baggage and included into other carry-on items, as long as its total weight meets relevant provisions under General Conditions for Passenger and Baggage International/Domestic Carriage of Xiamen Airlines.

Therefore, if the instrument is small enough to fit in your carry-on bag and does not exceed the requirements for unchecked baggage (e.g. flute, ukulele, etc.), it will not affect your other carry-on items. Other common musical instruments (such as violins, trombones, etc.) exceeding 20*40*55 cm specification are not applicable to terms and conditions of unchecked baggage.

Q2: (a measurement of more than 20*40*55 cm, and less than 25*35*95 cm) If the instrument is 25*45*55 cm, with its width exceeding the 35 limit, how will this be classified?

A: 25*35* 95 cm is the maximum length that each side can accommodate. Any side exceeding the maximum length shall be excluded from this range and need to be carried as checked-in baggage. 

Q3: How do I know how many seats I need to buy for my Seated Baggage?

A: Please refer to the images below for a better understanding of the specific placement standards and positions of musical instruments of different sizes.

As shown in Image 1, a single cabin seat can accommodate baggage of no more than 40*45*100 cm, and the floor in front of the seat can accommodate baggage of no more than 25*45*140 cm. If any side of the baggage is over the above limit, more seats should be purchased.

Case 1: For a violin (including its case) with 18*34*80 cm measurement and a volume within a single seat accommodating range, one seat is enough for the Seated Baggage (Image 2).

Case 2: For a cello (including its case) with a measurement of 24*50*134 cm can only be placed on the floor in front of the seat because its longest side is 100 cm larger than the limit. However, its volume exceeds the accommodated baggage volume in front of the seat (25*45*140 cm), so two seats need to be purchased (Image 3).

Note: For baggage that needs to be placed on the floor in front of the seat, the limits for the shortest and longest sides of the seat remain unchanged as seat interval and seat height are fixed. When the shortest side exceeds 25 cm, the baggage will not be able to be placed on the cabin floor, and when the longest side exceeds 140 cm, the baggage will not be allowed to enter the cabin as Seated Baggage.

The maximum measurement of Seated Baggage in the cabin is 40*60*140 cm, which should occupy three seats.

IV. Irregular Carriage of Baggage

（1）General Provisions

1) In the event of any delay, loss, damage or destruction of baggage carriage, the passenger should complete the baggage incident record and go through relevant procedures of Xiamen Airlines or its authorized ground handling agent at the place of the incident;

2) If the passenger's checked baggage fails to arrive with the passenger due to any Xiamen Airlines reasons, and fails to be delivered to the passenger on the same day, resulting in inconvenience to passenger's journey life, the passenger can be compensated for temporary daily necessities at the following standard:

（2） Compensation of Baggage

1. In the event of destruction, loss or damage of a checked baggage, Xiamen Airlines shall compensate or bear the cost of repair according to the reduced value of the baggage.

2. For destruction, loss or damage of items carried by the passenger in the checked baggage which are not allowed to be carried as checked baggage, Xiamen Airlines shall only compensate according to general checked baggage terms and conditions.

3. In case of compensation for lost baggage, the compensation for temporary daily necessities that has been paid shall be deducted from the compensation amount, and the excess baggage charge shall be refunded if applicable.

4. Xiamen Airlines will inform the passenger as soon as possible after the baggage has been found. Passengers can claim their baggage back, refund all compensations except for temporary daily necessities. Xiamen Airlines has the right to recover all compensation if the passenger is found to be obviously fraudulent.

5. The maximum weight of baggage compensation shall be the actual weight of the damaged baggage or item. If the weight of the damaged baggage or item cannot be determined, the maximum weight of the damaged baggage for each passenger can only be calculated based on the passenger's free baggage allowance at most.

6. Baggage compensation for domestic section of an international flight follows applicable regulations on international baggage carriage compensation.

7. The amount of compensation for domestic checked baggage shall not exceed RMB 100 per kilogram. If the actual loss of the baggage is less than this standard, compensation will be made according to the actual loss of the baggage.

8. For checked baggage under Hong Kong, Macao and Taiwan air routes or international carriage:

a. The baggage compensation for Warsaw Convention eligible flights is limited to USD 20 per kilogram. If the actual loss of the baggage is less than this standard, compensation will be made according to the actual loss of the baggage.

b. The baggage compensation for Montreal Convention eligible flights is limited to USD 30 (or equivalent foreign currency) per kilogram. If the actual loss of the baggage is less than this standard, compensation will be made according to the actual loss of the baggage. Compensation limit is SDR 1,288 per passenger for checked and unchecked baggage, as long as appropriate proof can be specified. (SDRs worth about USD 1.37, and its exchange rate may fluctuate.)

9. In case of any baggage loss, the passenger shall lodge a written objection to Xiamen Airlines or its authorized ground handling agent upon incident confirmation. If the checked baggage is damaged or soiled, the passenger must make a declaration to the carrier (or its agent) and complete the baggage carriage incident record before leaving the baggage claim area, and file a claim no later than 7 days from the date of receipt on the checked baggage, or within 21 days latest from the day the checked-in baggage were delivered to the passenger for disposal in case of delay in the checked baggage. If the passenger fails to raise an objection within the prescribed time limit, no claim action may be file against Xiamen Airlines.

（3）Self-service inquiry for lost baggage

https://www.xiamenair.com/brandnew_CN/travel-ground-baggage.html    

（4）Self-service inquiry for lost items

https://www.xiamenair.com/brandnew_CN/travel-ground-legacy.html