You accessibility rights in the UK

We will fully protect your air travel rights. If you have a disability or reduced mobility, you are legally entitled to assistance, free of charge, when:

● Flying from a UK airport on any airline include Xiamen Airlines or

● Flying to a UK airport on a UK or EU airline

Assistance is available for but not limited to:

● Wheelchair users and those with physical disabilities, including reduced mobility

● Passengers with hidden disabilities

Help is available from arrival at the airport to reaching your destination, including:

● Moving through the departure airport

● Boarding and support during the flight

● Disembarking and flight transfers

● Navigating the destination airport

Due to the high volume and intense operations at London Heathrow Airport, we strongly recommend that you inform us of your needs at least 48 hours before your flight departure, so that we can request and arrange the necessary service resources from the airport authority:

● WCHR (R for ramp): Please inform us after you have made a reservation and purchased your ticket. If you make your request within 48 hours before your flight departure or at check-in, we will do our best to accommodate you based on available resources at that time.

● WCHS (S for step): Please make your request at least 48 hours before departure.

● WCHC (C for cabin seat): Please make your request at least 48 hours before departure.

● Services for groups of passengers with disabilities who meet the flight conditions and have a number of 10 or more (including 10):Please make your request at least 48 hours before departure.

Travelling with a guide or assistance dog (except emotional support dog)

● Informing Xiamen Airlines

If you make a booking with Xiamen Airliens and plan to fly with an assistance dog, it is essential that you notify us at lease 48 hours before departure.

● Informing the HARC when flying to UK Heathrow (LHR)

Please contact HARC as soon as possible.

Website or mail:

www.harc.co.uk

HARC@cityoflondon.gov.uk

In the event of a flight change or rebooking due to cancellation, please notify HARC promptly to amend the details on your pre-approval letter.

● Xiamen Arlines requirements

Assistance dogs is free of charge.

A safety harness should be taken to secure your dog during take-off and landing.

Xiamen Airlines may ask for following proof:

- a training certificate confirming that your dog has been trained to a safe standard for air travel

- vaccination certificate/booklet

- pre-approval letter by HARC

● Flying to Mainland China

Please refer to the "Announcement on Further Regulating the Quarantine Supervision of Pets Brought into China" by the General Administration of Customs of the People's Republic of China, to ensure the smooth entry of your service dog:

http://www.customs.gov.cn//customs/302249/302266/302267/2167536/index.html

http://www.customs.gov.cn//customs/302249/zfxxgk/zfxxgkml34/4558917/index.html

Aircraft Cargo Door Dimensions (Maximum Baggage Size Restrictions)

● Aircraft Type: Boeing 787-8

- Forward cargo door: 2.69 × 1.7 (m)

- Aft cargo door: 2.69 × 1.7 (m)

- Bulk cargo door: 1.01 × 1.14 (m)

● Aircraft Type: Boeing 787-9

- Forward cargo door: 2.69 × 1.7 (m)

- Aft cargo door: 2.69 × 1.7 (m)

- Bulk cargo door: 1.01 × 1.14 (m)

We comply with all relevant UK laws and regulations on passenger protection, including:

- Law 1107/2006

- Law 261/2004

- Law 2005/975

You may consult the original texts of the above regulations at the UK Civil Aviation Authority (CAA). For further details, please refer to the CAA website (see below):

https://www.caa.co.uk/uk-regulations/other-regulations/consumer-protection/