Carriage of Passengers with Special Need

I. Important Notice

Travel Notices

There are currently no types of self-service check-in portal (including self-service check-in through the official website / mobile app / WeChat public account of Xiamen Airlines, as well as airport self-service check-in kiosks) available to passengers with special needs and other authorized passengers who have obtained relevant certifications for check-in from another certifying party and are eligible to board flights (including but not limited to VIP passengers, passengers with illnesses or disabilities, disabled or injured military personnel and police officers, pregnant women, infants, unaccompanied minors, passengers requesting in-flight baby bassinet service, personnel from OPOs responsible for carrying and transporting donated human organs, and as suspects or prisoners and their escorts). For such passengers, please bring your valid ID document and all other required certifications provided at the time of your ticket purchase and directly check in at our check-in counter at the airport.

Flight Irregularities

Xiamen Airlines will make every effort to transport passengers and baggage in accordance with the flight schedules in effect on the date of travel. However, please understand that we will not be able to guarantee the special services you requested if there is an involuntary flight schedule adjustment on your flight (except for temporary adjustments on the day of travel).

If you still need special services, please contact Xiamen Airlines Direct Sales Agency or call Xiamen Airlines 24-hour service hotline 95557 to reapply. The application result is subject to the reply.

Restricted Carriage

Passengers who require special care or assistance during travel as a result of specific physical or mental conditions or who are eligible to board flights only under certain conditions (including infants, pregnant women, passengers requesting in-flight baby bassinet service, unaccompanied minors, passengers with illnesses or disabilities, personnel from OPOs responsible for carrying and transporting donated human organs, and suspects or prisoners and their escorts) may board flights only if they meet the specific requirements of Xiamen Airlines and other relevant carriers for in-flight travel, they have obtained prior approval from Xiamen Airlines and such relevant carriers, and all necessary and appropriate arrangements have been made beforehand.

For safety reasons, Xiamen Airlines is entitled to limit the number of such passengers for restricted carriage (or service) on each flight. Such passengers shall request approval for boarding in advance when making seat reservations or purchasing tickets.

Scope of Request for Special Services

Xiamen Airlines only accepts requests for special services made by passengers who hold tickets validated by Xiamen Airlines (ticket number beginning with 731) and provided on flights operated by, and with flight numbers beginning with MF.Special services are not available on code-share flights. 

If you purchase any interline or round-trip tickets involving airlines other than Xiamen Airlines, or if your tickets are issued by other airlines, please contact those carriers to proceed with the relevant procedures.

For passengers with disabilities, Xiamen Airlines will make every effort to assist you with your request for special services on your connecting flights. However, the result of your request for such special services will be subject to the response of the operated carriers involved.

Medical Certificates 

1. Xiamen Airlines reserves the right to request that passengers who meet at least one of the following conditions present their relevant medical certificates or proofs of diagnosis issued by hospitals accredited by Xiamen Airlines and signed by the physicians of such passengers:

（1）Passengers carrying incubators for premature infants on board;

（2）Passengers requiring the use of oxygen delivered from medical oxygen equipment during flight;

（3）Passengers whose health conditions will be jeopardized by in-flight travel or who need special medical care during the flight; 

（4）Passengers who have contracted severe contagious diseases, the spread of which can somehow be prevented if certain precautions are taken.

2. The medical certificate, which is issued by hospitals at or above the second level, specialized hospitals, overseas clinics, medical centers, etc., must contain a description stating that "the passenger is medically fit to travel by air according to the diagnosis" or something similar, and must be signed by a doctor and sealed by the medical unit. If the overseas medical institution cannot affix the seal, a doctor's signature is required. The medical certificate must be issued no earlier than 72 hours before the scheduled flight departure time in order to be valid. For passengers who have undergone cosmetic or plastic surgery, the medical certificate can also be issued by the outpatient department.

3. Sick passengers, who require oxygen provision for medical purposes, shall also hold a written certificate signed by a qualified physician stating that the patient has a medical need to use the equipment, and specifying the maximum amount of oxygen required per hour and the maximum flow rate of oxygen at a pressure altitude corresponding to the pressure in the aircraft cabin during normal flight.

4. Disabled passengers with permanent or temporary physical or mental injuries who meet the national standard of the Classification and Grading Criteria of Disability do not need to provide relevant medical certificates or proof of diagnosis for proving their suitability for air travel when requesting special services provided by Xiamen Airlines. (For more details, click here to see the following document:Classification of the disabled.)

Application Form for Air Travel for Passengers With Special Needs

Passengers applying for special travel services through any one of the ticket office of Xiamen Airlines must fill out a paper application form for air travel.

1. Any passenger requesting special services is required to fill out the “Application Form for Air Travel for Passengers With Special Needs” in quintuplicate to indicate that the applicant shall assume all the responsibilities for the aggravation of the passenger’s health conditions, passenger’s death or any harm or injury caused to others during the flight.

2. The “Application Form for Air Travel for Passengers With Special Needs” shall be signed by the passenger applicant in person. For any passenger who may experience difficulty with handwriting, such application form may also be signed by a passenger’s family member or guardian on behalf of the passenger.

3. For US-bound flights operated by Xiamen Airlines, Xiamen Airlines will take the responsibilities for any loss, damage, or death concerning any checked-in wheelchairs or service animals of passengers with disabilities.

Travel Companions

1. Travel companions should state they are accompanying the passengers who need special services when booking their own tickets, which shall then be issued separately. Such travel companions shall travel on the same flight as the passengers they are accompanying.

Travel companions should be capable of taking care of the passengers they accompany during the flight and assisting these passengers in case of an emergency evacuation. Except for safety considerations, the travel companions shall be seated next to the passengers they accompany.

II. Infants

Infants taking a plane

Infants born within 14 days or under 2 years of age should be accompanied by an adult passenger who is 18 years of age or older with full capacity to accompany the child responsibly while flying.

For safety concerns, Xiamen Airlines does not accept infants younger than 14 days old. “Patient passenger” applications must be submitted for premature infants who need to use incubators.

Infant Applicable Fare

An infant shall not occupy a seat.

Domestic carriage fares are charged at 10% of the full published fare of the passenger ticket  for the same physical cabins purchased by adult passengers.

International carriage fares are charged by passenger ticket applicable fare rules for the same physical cabins purchased by adult passengers.

However, only one baby per adult can receive this fare. Infants exceeding the allowance should be paid as the corresponding child fare and occupy a separate seat.

Please note:

(1) In order to ensure the safety of the infant during the flight, the infant needs to be held in the arms of the accompanying adult at all times. Each adult passenger on a flight operated by Xiamen Airlines over the age of 18 is allowed to carry only one infant in the same class ; In addition, no more than 2 children are allowed to travel in the same class.

(2) The purchase of infant tickets should provide valid identification documents to purchase tickets, such as birth certificate, ID card, passport, and with the original documents consistent with the purchase of tickets for boarding procedures.

(3)The age of an infant refers to the actual age on the day of the flight. When purchasing a multi-leg ticket for an infant passenger, if the infant is under 2 years old on the day of flight departure but over 2 years old during the journey, a child fare should be purchased for the leg of the journey where the infant is overage.

Infant Carriers

In order to ensure flight security, the carriage standards for infants are different in each route type according to the safety regulations for the carrying amount of passengers issued by CAAC.

To ensure comfortable travel for you and your children, a baby flight ticket should be requested from sales personnel when reserving and purchasing your tickets. If we confirm that you are conforming to the baby carriage quantity standard, we will issue the ticket for you and your infant(s) to prevent you from purchasing an adult ticket alone and then bringing the infant to the airport. We will also avoid a change in travel conditions that may occur due to the number of infants on board the flight.

Please note:

Should you fail to declare your requirements for infant travel in advance, leading to an overbooking of the infant load capacity on your flight, your ticket will be subject to voluntary change or voluntary refund procedures.

Infants free baggage allowance

For infants with a non-seat-occupying ticket, no free luggage allowance is available on Xiamen Airlines' domestic flights. However, when travelling on Xiamen Airlines' international and regional (Hong Kong, Macau, Taiwan) routes, one piece of luggage can be checked for free, provided its weight does not exceed 10 kilograms (22 pounds), and the sum of its dimensions does not exceed 115 centimeters (45 inches). One foldable stroller may also be transported free of charge (only on international and regional flights).

Non-foldable strollers can only be transported as checked luggage for free. Foldable strollers may also need to be checked if the designated storage space in the cabin is not of sufficient size. Infants who have a paid ticket (seat-occupying infants, INS) are eligible for the free luggage allowance specified by their ticket fare class.

Infant Bassinet (BSCT)

Xiamen Airlines provides infant bassinet services, at no additional cost, on international and regional flights carried by Xiamen Airlines that have a planned flight duration of two hours or more. Parents of infants who meet the following conditions may apply for this service:

1. The flight is operated by a Boeing B737 series, B787 series or A321 series aircraft;

2. If you need to choose Business Class BSCT service, the Business Class ticket needs to be purchased. (Many of the B737-700/800, B737-8, B787-9 and A321 passenger planes do not have a BSCT service in Business Class. Please contact us for details.)

3. Infants born within 14 days and under 2 years of age, under 74cm in height and under 11kg (24 lbs).

Since the number of infant cradles for each flight is limited, if you need to reserve this service, please submit an application at the local Xiamen Airlines direct agency in person 48 hours in advance, or log into the Xiamen Airlines official website to reserve the service 72 hours before the flight’s scheduled departure time shown in ticket.

III. Children

Accompanied Children

1. Age qualification

A "child" refers to a passenger who is at least two years old but less than twelve years old on the day of flight departure, and is accompanied by an adult passenger who is at least eighteen years old and fully capable of civil conduct, in the same class cabin. Unaccompanied child must apply for unaccompanied minor（UM） service.

2. Fares

A corresponding child fare will apply to the child occupying a seat.

Please note:

(1) Valid documents, such as birth certificates, ID cards, residence verifications (under 16 years old), and passports should be provided when you purchase a child’s ticket, and the same original documents should be used for check-in when purchasing tickets.

(2) On domestic flights, each adult passenger who is more than 18 years of age with full capacity for responsible conduct can bring two children under the age of 12 years in the same class. Any other child exceeding the stipulated number (including tickets for children purchased  under adult fare) must be checked in accordance with unaccompanied minor regulations. The child group must obtain the approval of Xiamen Airlines to handle the relevant ticket purchase procedures.

(3) The age of the child refers to the actual age on the day of the flight. When purchasing a multi-leg ticket for a child passenger, if the child is under 12 years old on the day of flight departure but over 12 years old during the journey, an adult fare should be purchased for the leg of the journey where the child is overage.

3. Free Baggage Allowance

Children whose tickets are paid according to the corresponding child fare may enjoy the free baggage allowance at the ticket fare level.

Unaccompanied Minors/Teenagers

1. Age qualification

(1) An unaccompanied minor accepted by Xiamen Airlines to transport is a child who is more than 5 years old (including 5) but less than 12 years old from the start date of travel with no parents or adults with full capacity for responsible conduct over the age of eighteen who are accompanied in the same physical class and children who are on board alone. Such children must follow the relevant procedures for an unaccompanied minor in order to be accepted by Xiamen Airlines for transport.

(2) An unaccompanied child under 5 years old will not be carried.

(3) Our additional services for unaccompanied tennager passengers are optional; they can be selected and a small amount of service charge can be paid. Unaccompanied tennagers accepted by Xiamen Airlines for transport are adolescents who are 12 years of age (including 12) but less than 16 years of age and with no parents or adults with full capacity for responsible conduct over the age of 18 who are accompanied in the same physical class and adolescents who are on board alone and for whom an unaccompanied child services application has been submitted.

2. Carrier Flight

Unaccompanied minor services and unaccompanied tennager services are provided on Xiamen Airlines domestic, international and regional (Hong Kong, Macau and Taiwan) direct flights and flights carried by Xiamen Airlines. Xiamen Airlines only accepts the transport of unaccompanied children/adolescents under the condition of non-transfer, and the unaccompanied children/adolescents for transit and multi-leg transportation are not available.

3. Application Acceptance

The application of unaccompanied minors/tennagers is only allowed at the Xiamen Airlines direct sales agency when their seats are reserved. Their seats must be confirmed according to Xiamen Airlines' relevant carrier regulations.

In general, an application must be submitted 24 hours before the scheduled flight departure time (48 hours before the scheduled flight departure time on the Xiamen Airlines website). Check-in procedures are available 2 hours in advance on the day of check-in.

Unaccompanied minors/tennagers should be accompanied by their parents/guardians at the check-in location, met and cared for by the arranged person at the drop-off point, and the pick-up person's name, contact address and telephone number should be provided to Xiamen Airlines at the flight arrival station.

Since carriers are responsible for unaccompanied minors/tennagers and need to provide safe and thoughtful care and special services throughout the flight, the number of unaccompanied minors/tennagers to be carried on each flight will be limited.

4. Special Provisions for Children Traveling

Please consult the government departments or institutions of your destination country or region to understand the regulations and policies for children traveling. The following restrictions may be revised/changed and are provided for reference only. Xiamen Airlines accepts no responsibility for them:

(1) Some countries or regions issue accompanying child visas (for example, C–VISIT-CHILD ACCOMPANIED);

(2) which stipulate that a designated adult must accompany the child upon entry and the child cannot enter alone;

(3) Some countries or regions have age requirements for children entering alone;

(4) Some countries or regions require inspection of parental documents or notarized files upon entry.

For example:

Departing from France

Any minor traveler under 18 years old, whether a French citizen or resident, must have permission to leave France if they are not accompanied by their parents or legal guardians. Customers must only be permitted to travel after they have their own passport, a travel permission form (L'autorisation de sortie du territoire) signed by their parent or legal guardian and a photocopy of the valid identity document of the parent or legal guardian who signed the travel permission form.

Entering/Exiting the Philippines

All children under the age of 15 who are not citizens residing in the Philippines and are not accompanied by parents with the same surname must carry proof of their relationship. Any other adult (such as a relative or friend with the same surname) cannot act as an escort.

Any child under the age of 15 who is not a resident of the Philippines and is not traveling with their parents requires an entry permit, "Waiver of Exclusion Ground" (WEG). Parents and guardians must contact their nearest Philippine consular representative to arrange the necessary documents prior to travel.

For more information, please visit the website of the Philippines' Department of Social Welfare and Development.

Please be advised: we will not be able to provide unaccompanied minors/tennagers services if your child needs special visas or documents for air travel in the aforementioned cases.

5. Unaccompanied Minor Fares and Service Fees

Domestic Routes:

50% of the published adult full fare in the same physical cabin. Discounted fares are not applicable.

International & China Hong Kong/Macao/Taiwan Routes:

Fare will be charged according to the applicable UM fare rules for the purchased ticket class/cabin.

Service Fee:

No UM service fee is currently charged. However, due to requirements of Singapore Changi International Airport, an additional airport service fee of SGD 32, CNY 180, or equivalent currency will be collected on behalf of the airport for travel to/from Singapore.

6. Unaccompanied Teenagers Fares and Service Fees

Domestic Routes:

The fare will be charged at the applicable adult published fare; a service fee of CNY 200 or equivalent currency will be charged per flight segment (as shown on the ticket).

Non-Intercontinental International and China Hong Kong/Macao/Taiwan Routes:

The fare will be charged at the applicable adult published fare. A service fee of CNY 300 (or equivalent currency) will be charged per flight segment (as shown on the ticket). Due to requirements of Singapore Changi International Airport, an additional airport service fee of SGD 32, CNY 180, or equivalent currency will be collected on behalf of the airport for travel to/from Singapore.

Intercontinental International Routes (including Doha):

The fare will be charged at the applicable adult published fare. A service Fee of CNY 400 (or equivalent currency) will be charged per flight segment (as shown on the ticket).

IV. Pregnant Women

1. Due to the relative reduction of oxygen content and lower air pressure during high-altitude flights, there are certain restrictions required for the transportation of pregnant women. When purchasing tickets, reserving seats, or handling boarding procedures, you must provide medical materials/prenatal examination certificates that can prove the pregnancy duration and expected delivery date (if you are a pregnant woman with underlying diseases, please consult your primary care physician's opinion before arranging your travel).

1) Pregnant women carrying a single fetus up to 32 weeks (including 32 weeks) and those carrying multiple fetuses up to 32 weeks (excluding 32 weeks) can travel with Xiamen Airlines as general passengers after verifying the medical materials/prenatal examination certificates, unless diagnosed by a doctor as unfit for air travel.

2) Pregnant women carrying a single fetus between 32 weeks (excluding 32 weeks) and 36 weeks (excluding 36 weeks) must apply to Xiamen Airlines' direct sales agency before booking, fill out the Special Passenger Flight Application Form, and provide the medical materials/prenatal examination certificates.

3) Pregnant women carrying a single fetus beyond 36 weeks (including 36 weeks) or carrying multiple fetuses beyond 32 weeks (including 32 weeks), or those expected to have pregnancy complications, will not be accepted for transport.

2. Please note:

The aforementioned "medical materials/prenatal examination certificates" should be authentic and valid, and issued by county-level (or above) or second-level (or above) hospitals (including clinics, medical centers, and hospitals abroad). They can be continuous medical records during pregnancy, photocopies of the pregnant woman's health handbook (large card) stamped by the hospital, electronic medical records/electronic prenatal examination cards, or pregnancy week certificates, B-ultrasound forms, etc., signed (stamped) by a doctor and sealed.

3. To ensure your safety, Xiamen Airlines reserves the right to deny boarding under the following circumstances:

(1) If you cannot provide medical materials/prenatal examination certificates or medical certificates/diagnostic certificates that can prove your pregnancy duration and expected delivery date, or if they have expired;

(2) If you are a pregnant woman carrying a single fetus beyond 36 weeks (including 36 weeks) or carrying multiple fetuses beyond 32 weeks (including 32 weeks);

(3) If you are a pregnant woman expected to have pregnancy complications;

(4) If you are a woman who has given birth within the past 10 days.

If you are denied boarding because you cannot provide medical materials/prenatal examination certificates that can prove your pregnancy duration and expected delivery date, your ticket must be processed according to the relevant terms of "voluntary change" or "voluntary refund."

4. Pregnant passengers traveling to Hong Kong should pay special attention:

According to the requirements of the Hong Kong Immigration Department, pregnant women from Mainland China who are 28 weeks (including) or more pregnant must hold the following documents when entering Hong Kong:

1) Hospital certificate (to prove the pregnancy duration)

2) Confirmation of Maternity Service Appointment issued by a Hong Kong hospital

Please be sure to provide the above documents when booking and boarding. If you are denied entry due to not holding the required documents, all expenses incurred (including but not limited to medical personnel diagnosis fees, repatriation transportation costs, etc.) will be borne by you.

V. Passengers with Disabilities

I. Service Recipients

Individuals with disabilities refer to those who have a long-term loss or abnormality in a psychological, physiological, or anatomical structure, which results in a partial or total loss of the ability to perform certain activities in the usual way. People with disabilities include those with long-term impairments in mobility, mental health, intelligence, or sensory functions, which interact with various barriers and may hinder their full and effective participation in society on an equal basis with others. This encompasses people with visual disabilities, hearing disabilities, speech disabilities, physical disabilities, intellectual disabilities, mental disabilities, multiple disabilities, and other disabilities.

Xiamen Airlines will provide the necessary services for people with disabilities who meet the conditions for air travel in accordance with the "Air China Transportation Regulations for the Disabled and Passengers with Reduced Mobility" of the Civil Aviation Administration of China. In case of any inconsistency with the mandatory or prohibitive provisions of the conventions, laws, and administrative regulations applicable in the countries (or regions) where we operate, the provisions of the conventions, laws, and administrative regulations shall prevail.

II. Scope of Service

1. Wheelchair service

Wheelchairs for ground use: Intended for those who can independently navigate stairs and enter and exit the aircraft seat but require wheelchair assistance for long distances to or from the aircraft, such as crossing the apron, jet bridges, or going to the lounge.

Wheelchairs for boarding/alighting via passenger stairs: Intended for those who cannot independently navigate stairs but can independently enter and exit the aircraft seat and require wheelchair assistance for long distances to or from the aircraft or lounge.

Wheelchairs for accessing/exiting the cabin: Intended for those who are completely unable to walk and require wheelchair assistance for boarding and disembarking the aircraft, moving between the lounge and the aircraft, and entering and exiting the aircraft seat.

2. Services for groups of individuals with disabilities totaling 10 or more (including 10)

3. Assistance for those requiring service dogs, hearing dogs, or guide dogs

4. Medical oxygen for in-flight use provided by Xiamen Airlines, or portable oxygen concentrators carried by passengers themselves

III. Application Channel

Xiamen Airlines accepts service applications through its official proprietary channels, including:

1. Xiamen Airlines Direct Sales Offices (click here to view)

2. Xiamen Airlines Customer Service Center 95557

3. Xiamen Airlines Mini Program (for terminal wheelchairs only)

4. Medical oxygen for in-flight use provided by Xiamen Airlines, or portable oxygen concentrators carried by passengers themselves

IV. Application Deadline

Wheelchairs for ground use:: Please inform us after booking your ticket. If you request the use of a ground at check-in, we will do our best to provide it based on available resources.

Wheelchairs for boarding/alighting via passenger stairs: Please apply at least 48 hours prior to your scheduled flight departure.

Wheelchairs for accessing/exiting the cabin: Please apply at least 48 hours prior to your scheduled flight departure.

Group services for individuals with disabilities: Please apply at least 72 hours prior to your scheduled flight departure.

Service dogs: Please apply at least 48 hours prior to your scheduled flight departure. 

Medical oxygen for in-flight use provided by Xiamen Airlines, or portable oxygen concentrators carried by passengers themselves: Please refer to the application requirements for "passengers with medical conditions".

Upon receiving the above applications, Xiamen Airlines will respond within 24 hours at the latest (excluding temporary applications for wheelchairs for ground use).

V. The Latest Check-in Time

120 minutes prior to scheduled flight departure

VI. Accessible Services and Assistance

(I) Accompanying Persons

In accordance with the Measures for the Air Transport of Persons with Disabilities issued by the Civil Aviation Administration of China (CAAC), we impose a quantitative limit on the carriage of unaccompanied persons with disabilities who require assistance from others in an emergency evacuation on flights. This includes persons with disabilities using wheelchairs, those with severe lower limb disabilities without prosthetics, the blind, persons with disabilities travelling with service dogs, and those with severe intellectual or mental impairments who cannot understand instructions from in-flight staff. The specific flight seat capacities and corresponding passenger limits are as follows:

If the passenger limit is exceeded, for the sake of safe travel, Xiamen Airlines will arrange for passengers with disabilities to transfer to other subsequent flights actually operated by Xiamen Airlines, or provide all necessary assistance for them to travel on flights operated by other carriers.

(II) Storage and check-in of assistive devices

1.The assistive devices you bring must comply with the Civil Aviation Administration's regulations on security and the air transport of dangerous items.

2.If there are storage facilities and space in the cabin, they will be handled on a first-come, first-served basis. If there are no storage facilities or space in the cabin, the assistive devices can be checked in for free. Devices brought into the cabin should be able to fit in the overhead compartment or under the seat in front of you.

3.Individuals with disabilities who meet the conditions for air travel can also check in one additional piece of assistive equipment for free, beyond the regulations.

4.The following assistive devices can be carried on board as personal items.

The A320 aircraft is not equipped with storage space for the above-mentioned assistive devices for persons with disabilities.

The A321 aircraft is not equipped with storage space for foldable wheelchairs, non-telescopic crutches and white canes.

For aircraft models without dedicated storage space, Xiamen Airlines will provide free checked baggage service for the above devices.

5. Checked wheelchairs

1) Non-foldable manual or battery-powered wheelchairs require baggage check-in.

2) Wheelchairs can be checked in at the check-in counter or cabin entrance, and picked up at the cabin entrance or baggage claim area.

3) If you can bring the following documents and tools to the airport, it will help us process your wheelchair:

a. Instructions for wheelchair and battery

b. Special tools required for assembling wheelchairs

c. Wheelchairs powered by lithium-ion batteries must provide testing documents recognized by the United Nations to demonstrate that the battery meets the testing requirements of Section 38.3 of Part 3 of the “United Nations Manual of Tests and Criteria”.

4) If you use a battery-powered wheelchair or electric mobility aid, please check in at the special service counter/care counter at least 2 hours prior to your scheduled flight departure to ensure we can arrange the loading space in time.

(III) In the airport terminal

We have wheelchairs available for free use in every airport terminal. If you need wheelchair service in the airport, you can apply to Xiamen Airlines ground service personnel on site.

Due to the varying capabilities of each airport, we sometimes need to inquire about wheelchair services from the departure and arrival airports in advance, so we recommend that you state your requirements when purchasing your ticket so that we can do our utmost to ensure the services you need.

(IV) In the cabin

1.In-flight seats with movable armrests: We offer movable aisle armrests on some aircraft models to facilitate the entry and exit of passengers with mobility impairments. The number and location of seats with movable aisle armrests vary depending on the aircraft model.

2.Accessible lavatories: Many of our larger aircraft are equipped with lavatories for passengers with disabilities, depending on the size and structure of the aircraft.

3.Onboard assistance: This includes helping passengers get in and out of their seats during boarding and disembarking;We only provide in-flight wheelchairs for non-ambulatory passengers on intercontinental routes (including the Doha route) operated by wide-body aircraft (B787), for their use inside the cabin during the flight;assisting with meal preparation such as opening packages and identifying food items;  assisting passengers in using the onboard wheelchairs (if equipped) to access the lavatories; helping passengers with mobility issues in and out of the lavatories, excluding lifting or carrying passengers; assisting with stowing and retrieving items, including mobility aids and other assistive devices; and communicating effectively and promptly with passengers who are visually impaired, hard of hearing, or deaf or mute to ensure they receive the same information provided to other passengers (such as weather updates, onboard services, flight delays, and transfer gate information at the next airport).

4.We regret to inform that we are unable to offer the following services: assistance with eating, assistance in the lavatory or at the passenger's seat for toileting needs, or medical services.

VI. Passengers with Illnesses

To ensure your safety during air travel, Xiamen Airlines reserves the right to deny boarding to passengers under the following circumstances:

1. Cardiovascular Diseases

1) Hypertensive patients with symptoms and a blood pressure of 180/120 mmHg or higher; Hypotensive patients with a systolic blood pressure below 90 mmHg accompanied by dizziness, palpitations, nausea and other discomforts;

2) Stable angina pectoris and ischaemic cardiomyopathy at CCS Class IV;

3) Symptomatic or frequent cardiac arrhythmias, a history of haemodynamic abnormalities such as syncope within the recent one month, a history of cardiac arrest without an implanted ICD, a persistent left ventricular ejection fraction (EF) of less than 35%, or severe pathological bradycardia (resting heart rate < 40 bpm);

4) Acute heart failure or valvular heart disease within six weeks of onset; Myocardial infarction within six weeks of onset or with an EF of less than 40% accompanied by signs and symptoms of heart failure; Congenital heart disease at NTHA Class IV;

5) Discomforts such as chest tightness, chest pain, palpitations, abdominal pain and low back pain occurring within two hours before flight departure;

6) Within three days after ICD implantation (even without pain); Within four days of pulmonary embolism onset;

7) Within two days after cardiac pacemaker implantation, electrophysiological examination, radiofrequency ablation or percutaneous coronary intervention (PCI).

2. Cerebral Diseases

1) Within 14 days after the onset of cerebrovascular accidents, including cerebral infarction, cerebral embolism, cerebral haemorrhage (subarachnoid haemorrhage, haemorrhage from ruptured aneurysms, cerebral arteriovenous malformations or cavernous haemangiomas);

2) Craniocerebral injury or skull fracture accompanied by coma or irregular respiratory rhythm;

3) Within 24 hours after an epileptic seizure, or with frequent and uncontrollable epileptic seizures within the recent one month, or a history of sudden epileptic seizures during previous air travel.

3. Respiratory System Diseases

1) Frequent, severe asthma requiring hospital treatment;

2) Respiratory system diseases with significant dyspnoea at rest;

3) Within 14 days of closed pneumothorax or traumatic pneumothorax, and within 14 days of thoracic effusion drainage or thoracic surgery.

4. Digestive System Diseases

1) Upper gastrointestinal bleeding in the active phase;

2) Acute abdominal diseases such as acute pancreatitis, intestinal obstruction, appendicitis and cholecystitis;

3) Within 24 hours after gastroscopy or colonoscopy.

5. Hematological Diseases: Anaemic patients with a haemoglobin level below 60 g/L.

6. Ocular, Otorhinolaryngological Diseases

1) Within 24 hours after cataract surgery, pterygium excision or corneal laser surgery; Within seven days after surgery for penetrating ocular injury;

2) Retinal detachment with unabsorbed intravitreal gas (gas is sometimes injected into the eye to increase intraocular pressure during treatment);

3) Acute attack of otogenic vertigo;

4) Within seven days after nasal and paranasal sinus surgery;

5) Within 10 days after middle ear surgery;

6) Within six days after corneal transplantation;

7) Glaucoma with an intraocular pressure exceeding 30 mmHg.

7. Orthopaedic Diseases

1) Untreated fractures;

2) Fractures fixed with a cast and treated with weight traction;

3) Fractures fixed with a non-cast immobilization within 24 hours;

4) Within seven days after spinal surgery;

5) Inability to comply with safety regulations due to hip or spinal injury and medical treatment, such as being unable to sit in the aircraft's standard seats, or unable to keep the seat back in an upright position during take-off and landing without a satisfactory alternative.

8. Recent Surgical History (including minimally invasive surgery)

1) Within seven days after mandibular fixation surgery;

2) Within seven days after tonsillectomy or with obvious sore throat and other discomforts;

3) Within seven days after appendectomy;

4) Within seven days after thyroidectomy;

5) Within 10 days after open surgery for the resection of major abdominal organs or with unstable vital signs;

6) Within three weeks after cardiac surgery (within three days after cardiac radiofrequency ablation);

7) Within four days after laparoscopic surgery;

8) Within seven days after ventricular septal defect occlusion and within two days after atrial septal defect occlusion;

9) Within 10 days after craniocerebral surgery.

9. Others

1) Postpartum women within 10 days after childbirth;

2) Infants within 14 days after birth;

3) Single-pregnancy pregnant women at 36 weeks of gestation or more (inclusive), or multiple-pregnancy pregnant women at 32 weeks of gestation or more (inclusive) (multiple pregnancy refers to carrying two or more fetuses in one pregnancy);

4) Psychiatric patients in an acute attack phase who may endanger or affect the safety and health of themselves, other passengers or crew members;

5) Passengers with obvious symptoms, general foul odour or special eccentricities that may cause discomfort to other passengers;

6) Passengers requiring in-flight blood transfusion, intravenous infusion or continuous use of oxygen equipped on the airline's aircraft;

7) Patients with closed thoracic drainage (excluding endotracheal intubation, urinary catheter, gastric tube, gallbladder drainage tube, etc.);

8) Passengers with unstable vital signs caused by various reasons (including cancer patients), or suffering from other diseases that are medically deemed unfit for air travel or may worsen in the aviation environment;

9) Passengers deemed unfit for air travel by airport doctors;

10) Special passengers who cannot provide the certification documents required by Xiamen Airlines.

If you require medical care or assistance with special medical equipment during your trip due to illness, please consult Xiamen Airlines' direct sales outlets in advance and notify us of your special needs before the following time limits:

1. Wheelchairs for use only in the terminal building (WCHR) for passengers with reduced mobility who can walk independently without assistance:

Please submit the application at least 24 hours before your scheduled flight departure time (applications submitted online via the official website require at least 48 hours' advance notice).

2. Wheelchairs for boarding/alighting via passenger stair trucks (WCHS):

Please submit the application at least 48 hours before your scheduled flight departure time.

3. In-flight wheelchairs accessible to the cabin (WCHC):

Please submit the application at least 48 hours before your scheduled flight departure time.

4. Medical stretchers (STCR):

Please submit the application at least 72 hours before your scheduled flight departure time. Ticket purchase is only available at Xiamen Airlines' direct sales outlets.

5. Medical oxygen for in-flight use:

Medical oxygen cylinders are provided by Xiamen Airlines. Please submit the application at least 48 hours before your scheduled flight departure time.

6. Passengers in the recovery period after cosmetic/plastic surgery:

Please present materials such as surgical medical records and medical certificates, and cooperate with staff inspections.

1) For treatments such as photorejuvenation, hyaluronic acid injection, hair transplantation and double eyelid surgery, the staff will check your surgical medical records to confirm that more than 24 hours have passed between the surgery time and the scheduled flight departure time, and that your surgical wound has no exudation, oedema or other abnormalities. Only then will you meet the boarding conditions. If your surgical wound condition does not meet the boarding conditions, you are required to provide a medical certificate stating that you are fit for air travel.

2) For rhinoplasty, the staff will check your surgical medical records to confirm that more than 72 hours have passed between the surgery time and the scheduled flight departure time, and that your surgical wound has no exudation, oedema or other abnormalities. Only then will you meet the boarding conditions. If your surgical wound condition does not meet the boarding conditions, you are required to provide a medical certificate stating that you are fit for air travel.

3) For treatments such as liposuction, chin augmentation, zygomatic augmentation/reduction and breast augmentation, you are required to provide surgical medical records to prove that at least five days have passed between the surgery date and the scheduled flight departure date, and that there is no drainage tube and no bleeding from the surgical wound. If your surgical wound condition does not meet the boarding conditions, you are required to provide a medical certificate stating that you are fit for air travel.

VII. Passengers carrying a portable oxygen concentrator (POC)

What is a POC?

Medical oxygen is usually stored in high-pressure cylinders, which are managed as dangerous goods in air transportation, and the Civil Aviation Administration of China does not allow passengers to carry any devices for storing, generating, or distributing oxygen on board.

Xiamen Airlines allows passengers to carry a POC into the cabin that separates oxygen from air using molecular sieve technology and provides oxygen with a concentration of ≥ 90±3% to the user; the POC does not have pressure storage components, and its distribution mechanism is not pressurized and does not generate oxygen autonomously. The device should meet our requirements, so please read and fill out the Notice for Passengers Using a Portable Oxygen Concentrator (POC) on Board (click here )before applying.

Requirements for a POC

1. You must have obtained approval or certification from the Federal Aviation Administration (FAA) or other regulatory agencies to carry a POC with you during taxiing, take-off, cruising, and landing of the flight. The POC should have a valid label affixed to the outside, along with its brand and model. You can check the latest certified POC brand and model by visiting the following website(click here )

2. You need to provide the duration of the entire flight that the battery can continuously power the device, and confirm that the battery lasts not less than 150% of the planned flight time.

3. The number and packaging of all batteries carried on board must comply with the relevant regulations for lithium battery transportation of Xiamen Airlines (link: https://www.xiamenair.com/brandnew_CN/travel-transport-danger.html), as well as the relevant regulations for unchecked baggage of Xiamen Airlines (click here )

Acceptance of applications

1. Passengers who plan to continuously use a POC on board should submit this request to Xiamen Airlines' direct sales agency 48 hours before the scheduled departure time of the flight.(click here )

2. You must provide a medical certificate issued within 10 days before the scheduled departure time of the flight, which states that you need to use a POC continuously on board and are medically fit to travel. The certificate must be issued by a "second-class (or above) hospital, specialized hospital, overseas clinic, medical center, etc. and should contain a description such as "after diagnosis, the passenger's health conditions are medically suitable for air travel" or a similar statement. It must also be signed by a doctor and sealed by the medical unit (if the overseas medical institution cannot affix an official seal, it must be signed by a doctor).

Check-in

1. Check-in deadline: please be advised that you must arrive at the check-in counter to complete your check-in process no less than 120 minutes before the scheduled time of departure.

2. Necessary verification: You must present or complete the Notice for Passengers Using a Portable Oxygen Concentrator (POC) on Board, and our staff will also verify your medical certificate and POC certification.

3. Seat assignment: For your own safety and the safety of the cabin, we cannot assign you a seat near the emergency exit.

Please note:

1.If you fail to complete the application in a timely manner, or if the device has not obtained certification from the US Federal Aviation Administration (FAA) or approval/certification from the aviation authorities of other countries, you will not be allowed to use the device during critical flight phases such as taxiing, take-off and landing.

2.If the captain has reason to believe that the use of the passenger's electronic respiratory device affects the operation of the aircraft, the passenger must immediately turn it off. Xiamen Airlines is not responsible for the availability of the POC and device.

3.Xiamen Airlines provides a limited number of aircraft with seat-mounted power outlets, and the availability of seat-mounted power outlets is not guaranteed, so we do not promise to provide onboard power for passengers. You are not allowed to use a power bank to charge your device on board.

4. If the passenger fails to comply with the above regulations, Xiamen Airlines reserves the right to refuse transportation of passenger.

VIII. Request for Other Special Assistance

Staff carrying donated human organs (Organ Procurement Organization, OPO staff)

1. Xiamen Airlines will do its best to assist you, providing convenient, smooth, and efficient transportation services. Please apply 4 hours before the flight takes off and provide the "Transplant Center Organ Receipt Confirmation" when applying to transport donated human organs. If you are carrying hematopoietic stem cells or blood, you should provide an introduction letter from your unit. The content of the introduction letter should include your identity information, unit information, transportation item information, security inspection requirements, and be stamped with the official seal.

2. Xiamen Airlines will Ensure that the transportation container and its contents meet aviation safety requirements.

3. If the organ packaging exceeds the size of luggage that can enter the cabin (weight not exceeding 5 kg, volume 20*40*55cm) and cannot be placed like ordinary luggage, you should apply for a separate ticket and seat for it as a passenger type occupying luggage and pay the fee.

4. Please consult Xiamen Airlines' 24-hour service hotline 95557 for details before applying for a ticket.

Special public affairs (escort/repatriation of criminal suspects, etc.)

Please consult Xiamen Airlines' direct sales agency or call Xiamen Airlines' 24-hour service hotline 95557 for details before purchasing a ticket.