{ "template": "COMMON_CONTENT_PAGE", "breadCrumb": [{ "title": "旅客服务", "customChannelIndex": "passenger-service", "link": "/cms-i18n-ow/cms-zh-ww/channels/10882.json" }, { "title": "地面服务", "customChannelIndex": "ground-service", "link": "/cms-i18n-ow/cms-zh-ww/channels/10887.json" }, { "title": "航班不正常服务", "link": "/cms-i18n-ow/cms-zh-ww/contents/46103.json" }, ] , "leftMenu": [{ "title": "运输规定", "link": "/cms-i18n-ow/cms-zh-ww/channels/10884.json", "childs": [{ "title": "厦门航空有限公司旅客、行李运输总条件", "link": "/cms-i18n-ow/cms-zh-ww/channels/10884.json" },{ "title": "行李运输规定", "link": "/cms-i18n-ow/cms-zh-ww/channels/12866.json" },{ "title": "错购客票的姓名或证件信息更改", "link": "/cms-i18n-ow/cms-zh-ww/contents/93381.json" },{ "title": "厦航国内团队退改签管理规定", "link": "/cms-i18n-ow/cms-zh-ww/contents/83455.json" },{ "title": "超售处置规定", "link": "/cms-i18n-ow/cms-zh-ww/contents/82508.json" },{ "title": "加拿大航空旅客保护条例", "link": "/cms-i18n-ow/cms-zh-ww/contents/46057.json" },{ "title": "持银行卡购票办理现场验卡告知函", "link": "/cms-i18n-ow/cms-zh-ww/contents/46055.json" },{ "title": "危险品运输规定", "link": "/cms-i18n-ow/cms-zh-ww/contents/90302.json" },] },{ "title": "地面服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/10887.json", "childs": [{ "title": "厦门枢纽中转服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/10887.json" },{ "title": "福州枢纽中转服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/10888.json" },{ "title": "泉州枢纽中转服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/15618.json" },{ "title": "北京枢纽中转服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/15637.json" },{ "title": "杭州枢纽中转服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/15901.json" },{ "title": "重庆枢纽中转服务", "link": "/cms-i18n-ow/cms-zh-ww/channels/15954.json" },{ "title": "特殊旅客运输", "link": "/cms-i18n-ow/cms-zh-ww/channels/10890.json" },{ "title": "国际、地区航班联程中转服务产品", "link": "/cms-i18n-ow/cms-zh-ww/channels/10891.json" },{ "title": "洛杉矶贵宾休息室年龄限制提示", "link": "/cms-i18n-ow/cms-zh-ww/contents/96697.json" },{ "title": "中国144小时过境免签政策", "link": "/cms-i18n-ow/cms-zh-ww/contents/83285.json" },{ "title": "办理乘机手续", "link": "/cms-i18n-ow/cms-zh-ww/contents/79964.json" },{ "title": "头等舱旅客休息室", "link": "/cms-i18n-ow/cms-zh-ww/contents/46106.json" },{ "title": "航班不正常服务", "link": "/cms-i18n-ow/cms-zh-ww/contents/46103.json" },] },{ "title": "客舱服务", "link": "/cms-i18n-ow/cms-zh-ww/contents/96710.json", "childs": [{ "title": "机上餐食", "link": "/cms-i18n-ow/cms-zh-ww/contents/96710.json" },{ "title": "机上娱乐", "link": "/cms-i18n-ow/cms-zh-ww/contents/46143.json" },{ "title": "座位布局图", "link": "/cms-i18n-ow/cms-zh-ww/contents/97160.json" },] },{ "title": "出行帮助", "link": "/cms-i18n-ow/cms-zh-ww/channels/15539.json", "childs": [{ "title": "在华支付指南", "link": "/cms-i18n-ow/cms-zh-ww/contents/82828.json" },{ "title": "境外来闽人员支付服务指南", "link": "/cms-i18n-ow/cms-zh-ww/contents/81677.json" },] },{ "title": "售票服务机构", "link": "/cms-i18n-ow/cms-zh-ww/channels/10894.json", "childs": [{ "title": "售票服务机构", "link": "/cms-i18n-ow/cms-zh-ww/channels/10894.json" },] }, ] , "data": { "category": "ground-service", "defaultCategory": "passenger-service", "title": "航班不正常服务", "isIncludeBookingPanel": false, "contentHtml": "

航班不正常服务

一、按局方要求，公布航班延误或取消信息。

二、因厦航原因，造成航班延误或取消，厦航:
（1）免费提供餐饮; 
（2）提供现有娱乐休闲物品与读物; 
（3）为有需要的旅客提供通信服务;
（4）出港航班延误3小时以上，免费向旅客提供膳宿服务，老弱病残、孕妇、抱小孩旅客、无人陪儿童等需要特殊照顾的旅客优先保障；
（5）延误航班在目的地机场当日飞行结束后抵达或当地机场已无至市区交通工具，视情为旅客提供地面交通方便；
（6）延误达4小时或以上航班，对旅客（含婴儿和儿童旅客）进行经济补偿。

三、由于天气、突发事件、空中交通管制、安检和旅客等非厦航原因，在始发站造成的延误或取消，厦航可协助旅客安排膳宿，费用由旅客自理。

四、厦航航班发生备降、在经停地延误或取消，厦航免费为旅客提供膳宿服务。


延误证明

旅客有需要时，可通过候机室现场、厦航直销机构或厦航官网开具航班不正常证明。



" } }