Regulations on Services for Flight Irregularities
I. These regulations on services for flight irregularities apply to all flights operated by Xiamen Airlines.
II. Ticket Services
These services will be handled in accordance with the relevant provisions of the "Xiamen Airlines General Conditions of Carriage for Domestic Passengers and Baggage" and the "Xiamen Airlines General Conditions of Carriage for International Passengers and Baggage".
III. Information Services
In the event of a departure delay, an early departure, cancellation, or diversion of a Xiamen Airlines flight, the airline will provide flight status updates as stipulated by regulations.
IV. Services Provided at the Airport
1. Xiamen Airlines sincerely apologizes for the inconvenience caused to passengers due to flight irregularities.
2. If a flight is delayed or canceled at the departure location due to reasons attributable to Xiamen Airlines, the airline will provide meals or accommodation services to passengers in accordance with its regulations.
3. If a flight is delayed or canceled at the departure location due to reasons not attributable to Xiamen Airlines, the airline will assist passengers in arranging meals or accommodation, with the costs to be borne by the passengers.
4. In the event of a diversion, a delay, or cancellation at a stopover location, Xiamen Airlines will provide meals or accommodation services to passengers as stipulated by regulations.
V. Proof of Flight Irregularities
Xiamen Airlines will provide proof of delay or cancellation to passengers who request it. This proof is for informational purposes only and does not serve as evidence for Xiamen Airlines to process involuntary ticket changes, involuntary refunds, or to provide related services and compensation for passengers.
VI. Compensation for Arrival Delays
1. If a flight is delayed upon arrival due to reasons attributable to Xiamen Airlines, the airline will provide a one-time economic compensation to passengers on the affected flight based on the actual arrival delay time:
(1) For delays of 4 hours (inclusive) or more but less than 8 hours, each passenger will be compensated RMB 200;
(2) For delays of 8 hours (inclusive) or more, each passenger will be compensated RMB 400.
2. Xiamen Airlines will negotiate with passengers to provide compensation in cash through a mutually agreed-upon method.
VII. Other Situations
1. Xiamen Airlines shall not be liable for compensation in the event of flight delays or cancellations caused by force majeure reasons, such as weather conditions, government requirements, aviation safety, armed conflict, or infrastructure issues.
2. If international conventions, laws, or administrative regulations applicable to the flight contain mandatory or prohibitive provisions regarding relevant matters, Xiamen Airlines will provide services in accordance with the applicable international conventions, laws, and administrative regulations.
3. For any matters not covered herein, the "Xiamen Airlines General Conditions of Carriage for Domestic Passengers and Baggage" and the "Xiamen Airlines General Conditions of Carriage for International Passengers and Baggage" shall prevail.
4. These regulations are written in Chinese and translated into other language versions. When inconsistencies between the Chinese version and other language versions, the Chinese version shall prevail.