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Unchecked baggage | |||
Class/Passenger category | Limit Number of luggage | Weight limit | Volume limit |
First class | 2 | No more than 5 kg (11 lbs.) | length, width and height total size No more than 115 cm (45 inches) |
Business class | 1 | ||
Economy class | 1 |
Note: Unchecked baggage should be able to be stowed under the front seat or in the cabin enclosed baggage compartment. Baggage exceeding the above measurement and weight limits or unable to be stowed in the cabin should be checked in.
（1）General Provisions
Checked baggage must be well packed, properly locked, securely tied, able to withstand amount of pressures, able to be handled and carried safely under normal operating conditions, and should meet the following conditions:
1. Suitcase, bags and handbags must be locked;
2. More than two pieces cannot be bundled into one piece;
3. No other items can be attached to the baggage.
4. Bamboo baskets, net bags, straw ropes, straw bags and plastic bags cannot be used as baggage outer packaging;
Attention: Xiamen Airlines does not provide child safety seats. Child safety seats carried by passengers should be checked as baggage rather than brought into the cabin.
（2） Baggage Limits
Air route | Maximum weight per piece | Maximum measurement per piece |
Domestic air routes | 50 kg | 40*60*100 cm |
Involving U.S. international air routes | 45 kg | With length, width and height total size below 203 cm/62 inches |
Not involving U.S. International/regional air routes | 32 kg |
Note:
1. Baggage exceeding the above requirements may not be carried as baggage unless with the prior consent of Xiamen Airlines;
2. The specifications (including size and weight) of the above baggage are the maximum that the airline can accept and are not free baggage allowance. Passengers need to pay for the excess baggage allowance.
（3）Free Baggage Allowance
International and regional air routes
I. Regular Passengers
Class | Brand | Free Checked Baggage Allowance |
First Class | All | 3 pieces, 32 kilograms (70 pounds) per piece, with each piece measuring ≤158 centimeters (62 inches) in total dimensions |
Business | All | 2 pieces, 32 kilograms (70 pounds) per piece, with each piece measuring ≤158 centimeters (62 inches) in total dimensions |
Economy | ECONOMY FLEX | 2 pieces, 23 kilograms (50 pounds) per piece, with each piece measuring ≤158 centimeters (62 inches) in total dimensions |
ECONOMY COMFORT | 1 pieces, 25 kilograms (55 pounds) per piece, with each piece measuring ≤158 centimeters (62 inches) in total dimensions | |
ECONOMY STANDARD | 1 pieces, 23 kilograms (50 pounds) per piece, with each piece measuring ≤158 centimeters (62 inches) in total dimensions | |
ECONOMY LIGHT | No free checked luggage allowance |
II. Infants without a Seat
When booking a ECONOMY LIGHT ticket for an infant without a seat, there is no free checked luggage allowance.
In other cases, the free checked luggage allowance for an infant without a seat is 1 piece, with the total dimensions of each piece not exceeding 115 centimeters (45 inches), and the weight not exceeding 10 kilograms (22 pounds).
III. International students/Workers/Seafarers
First Class: 4 pieces, with each piece measuring ≤158 centimeters (62 inches) in total dimensions and weighing no more than 32 kilograms (70 pounds).
Business Class: 3 pieces, with each piece measuring ≤158 centimeters (62 inches) in total dimensions and weighing no more than 32 kilograms (70 pounds).
Economy Class:
When booking a ECONOMY LIGHT ticket, there is no free checked luggage allowance.
When booking other economy class tickets, 2 pieces are allowed, with each piece measuring ≤158 centimeters (62 inches) in total dimensions and weighing no more than 23 kilograms (50 pounds).
Remarks:
(1) The luggage specification of other special passengers shall be handled in accordance with the specific provisions.
(2) The free luggage allowance for children/infants with seats is the same as that for adults.
(3) In addition to the corresponding free luggage allowance, a baby carriage or cradle or a child safety seat is allowed to be transported free of charge for infant without seats. Non-folding strollers, cradles and child safety seats can only be transported as checked luggage free of charge. Folding strollers that meet the size requirements of non-checked luggage can be brought into the cabin free of charge, but they can only be transported as checked luggage free of charge when the designated storage space in the cabin is insufficient.
(4) International students/workers/seafarers shall apply for additional free luggage allowance at the time of purchasing tickets, and provide relevant documentary proof; the ticket issuer shall attach copies of the passenger's identity certificate (seafarer certificate, study abroad certificate, labor certificate, etc.), passport and visa to the bill on the day of issuing the ticket for future reference; the ticket issuer shall inform the passenger to bring the original identity certificate for future reference when handling check-in procedures.
(5) The free luggage allowance and excess luggage tariff for international and regional code-sharing flights shall be implemented in accordance with the provisions of the code-sharing agreement.
(6) The free checked luggage allowance for Xiamen Airlines Egret Black Diamond Card members, Platinum Card members, Gold Card members and Silver Card members as well as SkyTeam Super Elite members and Elite members shall be increased by 1 piece on top of the general standard, and the weight shall not exceed 32 kg (for first/business class) or 23 kg (for economy class), and the maximum size of the three sides shall not exceed 158 cm.
(7) The additional free luggage allowance of the above-mentioned (4) and (6) passengers shall not be accumulated.
(8) In other cases, the free checked luggage allowance for economy class is in accordance with the standard economy class.
(9) These rules shall be implemented with immediate effect.
（4）Excess Baggage Charge
Domestic air routes
Unless otherwise specified, per kilogram excess baggage rate is calculated at 1.5% of the economy class ordinary fare applicable on the day the excess baggage ticket is issued ,in yuan, and the mantissa shall be rounded.
International and regional air routes
Area I
1、Routes between America and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East, Oceania, Europe, Africa ;
2、Routes between Europe and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East, Oceania, Africa;
3、Routes between Africa and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East, Oceania;
4、Routes between Oceania and Southeast Asia, South Asia, Central and Western Asia, Northeast Asia, Middle East.
Type | Baggage Specification | Fee | ||
Weight | Dimension(L+W+H) | CNY(Yuan) | USD | |
The first piece in addition to the standard allowance | ≤23kg | ≤158cm | 1400/pc | 195/pc |
The second piece or more in addition to the standard allowance | ≤23kg | ≤158cm | 2200/pc | 310/pc |
Oversize piece | - | 159cm-203cm (inclusive) | 1000/pc | 140/pc |
Overweight piece | 23-32kg (inclusive) | - | 1000/pc | 140/pc |
32-45kg (inclusive) | - | 3000/pc | 420/pc |
Area II
1、Routes between China (including Hong Kong, Macao and Taiwan) and Northeast Asia, Middle East, Oceania, America, Europe, Africa;
2、Routes between Southeast Asia and South Asia, Central and Western Asia, Northeast Asia, Middle East;
3、Routes between South Asia and Central and West Asia, Northeast Asia, Middle East;
4、Routes between Central and West Asia and Northeast Asia, Middle East;
5、Routes between Northeast Asia and the Middle East.
Type | Baggage Specification | Fee | ||
Weight | Dimension(L+W+H) | CNY(Yuan) | USD | |
The first piece in addition to the standard allowance | ≤23kg | ≤158cm | 1200/pc | 170/pc |
The second piece or more in addition to the standard allowance | ≤23kg | ≤158cm | 2000/pc | 280/pc |
Oversize piece | - | 159cm-203cm (inclusive) | 1000/pc | 140/pc |
Overweight piece | 23-32kg (inclusive) | - | 1000/pc | 140/pc |
32-45kg (inclusive) | - | 3000/pc | 420/pc |
6、Special Regulations: starting from April 28, 2024, the "Fuzhou-New York" route and Interline flights that include this route will be subject to the following rules:
Type | Baggage Specification | Fee | ||
Weight | Dimension(L+W+H) | CNY(Yuan) | USD | |
The first piece in addition to the standard allowance | ≤23kg | ≤158cm | 1580/pc | 220/pc |
The second piece or more in addition to the standard allowance | ≤23kg | ≤158cm | 2180/pc | 300/pc |
Oversize piece | - | 159cm-203cm (inclusive) | 1000/pc | 140/pc |
Overweight piece | 23-32kg (inclusive) | - | 1000/pc | 140/pc |
32-45kg (inclusive) | - | 3000/pc | 420/pc |
Area III:
1、Routes between Chinese mainland and Hong Kong/Macao/Taiwan;
2、Routes between China (including Hong Kong, Macao and Taiwan) and Southeast Asia, South Asia, Central and Western Asia.
3、Other routes unspecified above.
Type | Baggage Specification | Fee | ||
Weight | Dimension(L+W+H) | CNY(Yuan) | USD | |
The first piece in addition to the standard allowance | ≤23kg | ≤158cm | 800/pc | 115/pc |
The second piece or more in addition to the standard allowance | ≤23kg | ≤158cm | 1500/pc | 210/pc |
Oversize piece | - | 159cm-203cm (inclusive) | 1000/pc | 140/pc |
Overweight piece | 23-32kg (inclusive) | - | 1000/pc | 140/pc |
32-45kg (inclusive) | - | 3000/pc | 420/pc |
4. Special Note，During the period from April 1 to December 31, 2024, the following rules apply to the "Xiamen-Jakarta" route:
| Type | Baggage Specification | Fee | ||
| Weight | Dimension(L+W+H) | CNY(Yuan) | USD | |
| The first piece in addition to the standard allowance | ≤15kg | ≤158cm | 400/pc | 60/pc |
| 15-23kg (inclusive) | ≤158cm | 800/pc | 115/pc | |
| The second piece or more in addition to the standard allowance | ≤23kg | ≤158cm | 1500/pc | 210/pc |
| Oversize piece | - | 159cm-203cm (inclusive) | 1000/pc | 140/pc |
| Overweight piece | 23-32kg (inclusive) | - | 1000/pc | 140/pc |
| 32-45kg (inclusive) | - | 3000/pc | 420/pc |
Warm reminder:
1. Single checked luggage exceeding 32 kg and not exceeding 45 kg, as well as oversized luggage with the sum of three sides greater than 203 cm and less than 300 cm, must be checked in advance by consulting the business department of Xiamen Airlines at the place of departure and only after obtaining the consent of Xiamen Airlines. The checked luggage weighing over 45 kilograms or with a sum of three dimensions exceeding 300 centimeters will not be accepted for consignment.
2. For international flights with connecting flights operated by Xiamen Airlines, the free luggage allowance for each passenger shall be calculated based on the applicable free luggage allowance for the international route.
3. If the passenger's checked luggage exceeds the free luggage allowance rule in any aspect of the number of pieces, size and weight, it will be charged according to the above standard, which is applicable to all classes of passengers. When any two or more dimensions of the number of pieces, size and weight are exceeded at the same time, the charge will be based on the principle of accumulation.
4. The principle of currency selection for the charge standard of excess luggage: the CNY and USD standards apply to all international and regional routes, while other local currency standards only apply to routes originating from the country.
5. For "Fuzhou-New York" route and interline flights that include this route, the new fare rules will take effect on April 28, 2024; for tickets purchased before April 28, the original fare rules will apply.
（1）Sports Equipment
Luggage Types/Regulations | General Regulations | Domestic Flight Fee Regulations | International/Regional Flight Fee Regulations |
Fishing Equipment | A set of fishing equipment may include a tackle box, a spinning reel (warp beam creel), a pair of waders, two fishing rods, and a landing net. | Including the free luggage allowance for passengers, the free checked luggage allowance for passengers is increased by an additional 10KG over the regular standard. For the portion of luggage that exceeds the free luggage allowance after combining the weights, excess luggage fees will be charged based on the actual weight and according to the excess luggage rate for Xiamen Airlines' domestic flights. | (1) Each adult passenger is allowed to check-in fishing equipment free of charge, with a total weight not exceeding 23 kilograms and the sum of three dimensions not exceeding 158 centimeters (62 inches). This fishing equipment does not count towards the passenger's free luggage allowance. (2) For the portion exceeding the free luggage allowance, charges will be applied based on the actual number of pieces, dimensions, and weight, according to Xiamen Airlines' corresponding standards on excess luggage fees for international and regional flights. |
Golf Equipment | A set of golf clubs can include a golf bag (with golf balls and clubs) and a pair of golf shoes. | Including the free luggage allowance for passengers, the free checked luggage allowance for passengers is increased by an additional 10KG over the regular standard. For the portion of luggage that exceeds the free luggage allowance after combining the weights, excess luggage fees will be charged based on the actual weight and according to the excess luggage rate for Xiamen Airlines' domestic flights. | (1) Each adult passenger is allowed to check-in golf equipment free of charge, with a total weight not exceeding 23 kilograms and the sum of three dimensions not exceeding 158 centimeters (62 inches). This golf equipment does not count towards the passenger's free luggage allowance. (2) For the portion exceeding the free luggage allowance, charges will be applied based on the actual number of pieces, dimensions, and weight, according to Xiamen Airlines' corresponding standards on excess luggage fees for international and regional flights. |
Ski Equipment | A set of ski equipment can include a pair of skis, two ski poles, and/or a pair of ski boots at most. | Including the free luggage allowance for passengers, the free checked luggage allowance for passengers is increased by an additional 10KG over the regular standard. For the portion of luggage that exceeds the free luggage allowance after combining the weights, excess luggage fees will be charged based on the actual weight and according to the excess luggage rate for Xiamen Airlines' domestic flights. | (1) Each adult passenger is allowed to check-in ski equipment free of charge, with a total weight not exceeding 23 kilograms and the sum of three dimensions not exceeding 203 centimeters (80 inches). This skiing equipment does not count towards the passenger's free luggage allowance. (2) For the portion exceeding the free luggage allowance, charges will be applied based on the actual number of pieces, dimensions, and weight, according to Xiamen Airlines' corresponding standards on excess luggage fees for international and regional flights. |
Bicycle | Only non-electric bicycles are allowed for transportation. Before checking in, tires must be deflated; folding bicycles should be folded and securely fastened; non-folding bicycles should have their wheels removed and securely tied to the frame with the bicycle handlebars rotated 90 degrees and secured. | (1) Included in the passenger's free luggage allowance. (2) For the portion of luggage that exceeds the free luggage allowance, excess luggage fees will be charged based on the actual weight and according to the excess luggage rate for Xiamen Airlines' domestic flights. | (1) Included in the passenger's free luggage allowance. For the portion exceeding the free luggage allowance, charges will be applied based on the actual number of pieces, dimensions, and weight, according to Xiamen Airlines' corresponding standards on excess luggage fees for international and regional flights. (2) If the sum of the dimensions of the packaged bicycle exceeds 203 centimeters (80 inches), an oversize fee will be charged. |
Surfboard Equipment | Surfboards should be packed in appropriate padded surfboard bags; If there are windsails, they should be disassembled, folded, and properly packaged for transportation. | (1) Not included in the passenger's free luggage allowance, excess luggage fees will be charged at 5 kilograms (with a circumference not exceeding 277 centimeters/109 inches) or 8 kilograms (with a circumference exceeding 277 centimeters/109 inches) accordingly. (2) Each passenger is only allowed to carry one surfboard and is subject to the aforementioned charges. For any additional surfboards, excess luggage fees will be charged based on the actual weight and according to the corresponding standards in Xiamen Airlines' excess luggage fees for international and regional flights. | (1) Not included in the passenger's free luggage allowance, fees will be charged based on the actual number and weight of items, according to the corresponding standards in Xiamen Airlines' excess luggage fees for international and regional flights. (2) No oversize fee will be charged. For items weighing less than 23KG, only the excess luggage fee will be charged. If the weight exceeds 23KG but does not exceed 45KG, an additional overweight fee will be levied. |
Other Sports Equipment | For sports equipment to be transported as checked luggage, it must comply with Xiamen Airlines' requirements regarding luggage packaging, dimensions, and weight. Luggage that exceeds the aforementioned regulations cannot be transported unless prior approval is obtained from Xiamen Airlines. | (1) If the dimensions of the packaged sports equipment fall within the range of 40*60*100 centimeters, it can be included in the free luggage allowance. For the portion of luggage that exceeds the free luggage allowance, excess luggage fees will be charged based on the actual weight and according to the excess luggage rate for Xiamen Airlines' domestic flights. (2) If the dimensions of the packaged sports equipment are larger than 40*60*100 centimeters, it cannot be included in the free luggage allowance. Excess luggage fees will be charged based on the actual weight and according to the excess luggage rate for Xiamen Airlines' domestic flights. | (1) If the sum of the three dimensions of the packaged sports equipment does not exceed 203 centimeters (80 inches), it can be included in the passenger's free luggage allowance. For the portion that exceeds the free luggage allowance, fees will be charged based on the actual number and weight of items, according to the corresponding standards in Xiamen Airlines' international and regional flight excess luggage fees. No oversize fee will be charged. (2) If the sum of the three dimensions of the packaged sports equipment exceeds 203 centimeters (80 inches), it cannot be included in the passenger's free luggage allowance. Fees will be charged based on the actual number, dimensions, and weight of items according to Xiamen Airlines' corresponding standards on excess luggage fees for international and regional flights. |
Notes:
1. Xiamen Airlines assumes the corresponding transportation responsibilities for various types of sports equipment transported as checked luggage, according to the applicable regulations for general luggage. Such luggage should have professional external packaging designed for transportation purposes and be able to withstand a certain amount of pressure. (For example, bicycles should be packed in a well-designed hard-shell specialized bag, such as an EVA hard case or ABS hard-shell bike box.) For sports equipment without proper packaging, a limited liability luggage tag will be attached to exempt Xiamen Airlines from responsibility.
2. Single excess luggage weighing over 32 kilograms but not exceeding 45 kilograms, as well as oversized luggage with a sum of three dimensions greater than 203 centimeters but less than 300 centimeters, must be approved by Xiamen Airlines in advance before being checked in.Sports equipment luggage that exceeds 45 kg for international and regional routes, exceeds 50 kg for domestic routes, or has a total dimension greater than 300 cm is not permitted for check-in.
3. Domestic Flights: If a passenger checks in all three types of the aforementioned special baggage (golf equipment, skiing equipment, and fishing equipment), the combined weight is eligible for only an extra 10 kg of free checked baggage allowance. This allowance is not cumulative with other allowances. Any weight exceeding this free allowance will be charged as excess baggage based on actual weight and using Xiamen Airlines’ domestic excess baggage rates.
4. International / Regional Flights: If a passenger checks in all three types of the aforementioned special baggage, only one set of equipment may be checked free of charge. The total weight of that set must not exceed 23 kg, and the sum of the three dimensions (length + width + height) must not exceed 158 cm (62 inches) for golf equipment or fishing equipment, or 203 cm (80 inches) for skiing equipment. If the baggage exceeds these free limits, fees will be charged based on the actual number of pieces, dimensions, and weight, in accordance with Xiamen Airlines’ international/regional excess baggage policy.
（2） Musical Instruments
Xiamen Airlines provides three ways for passengers carrying musical instruments:
1、As Unchecked Baggage
①A small musical instrument (including the instrument case) with a measurement of no more than 20*40*55 cm and a weight of no more than 5 kg may be brought into the cabin by the passenger and properly placed in the overhead compartment.
②Musical instruments that are brought into the cabin should comply with Xiamen Airlines requirements on the packaging, weight, and quantity of Unchecked baggage. If the musical instruments exceed the above-mentioned regulations and are to be brought into the cabin, they should be handled in accordance with the regulations for Seated baggage.
③All musical instruments brought into the cabin should be under the care of the passenger. Musical instrument must be securely placed in a shock-proof and pressure-resistant case so that it can be stored side-upright if necessary.
2、As Checked Baggage
①Large musical instruments (such as guitars or cellos, etc.) exceeding the above limits may be carried as checked baggage, with their weight and number of pieces included in the free baggage allowance, excess baggage will be charged.
②Musical Instruments to be carried as checked-in baggage shall meet Xiamen Airlines requirements on volume and weight of checked baggage and must be securely placed in shock-proof and pressure-resistant relevant instrument cases. Xiamen Airlines shall be liable for carriage according to general checked baggage liability limit. Xiamen Airlines may refuse to carry goods that cannot be packed as required.
3、As Seated Baggage
①Passengers can purchase a seat for a musical instrument that needs to be brought into the cabin, name Seated Baggage.
②Seated Baggage can be placed on the cabin seat or on the floor in front of the seat. A single cabin seat can accommodate baggage of no more than 40*45*100 cm, and the floor in front of the seat can accommodate baggage of no more than 25*45*140 cm, and the baggage weight may not be more than 72 kg.
③Passengers should purchase seats for the musical instrument according to the actual number of seats they need. One piece of seated baggage can occupy no more than 3 seats, and the maximum measurement of the seated instrument should not be more than 40×60×140 cm.
FAQ
Q1: Are small musical instruments included into unchecked baggage?
A: Small musical instrument (including the case) with a measurement of no more than 20*40*55 cm can be included into unchecked baggage and included into other carry-on items, as long as its total weight meets relevant provisions under General Conditions for Passenger and Baggage International/Domestic Carriage of Xiamen Airlines.
Therefore, if the instrument is small enough to fit in your carry-on bag and does not exceed the requirements for unchecked baggage (e.g. flute, ukulele, etc.), it will not affect your other carry-on items. Other common musical instruments (such as violins, trombones, etc.) exceeding 20*40*55 cm specification are not applicable to terms and conditions of unchecked baggage.
Q2: (a measurement of more than 20*40*55 cm, and less than 25*35*95 cm) If the instrument is 25*45*55 cm, with its width exceeding the 35 limit, how will this be classified?
A: 25*35* 95 cm is the maximum length that each side can accommodate. Any side exceeding the maximum length shall be excluded from this range and need to be carried as checked-in baggage.
Q3: How do I know how many seats I need to buy for my Seated Baggage?
A: Please refer to the images below for a better understanding of the specific placement standards and positions of musical instruments of different sizes.
As shown in Image 1, a single cabin seat can accommodate baggage of no more than 40*45*100 cm, and the floor in front of the seat can accommodate baggage of no more than 25*45*140 cm. If any side of the baggage is over the above limit, more seats should be purchased.
Case 1: For a violin (including its case) with 18*34*80 cm measurement and a volume within a single seat accommodating range, one seat is enough for the Seated Baggage (Image 2).
!["图片2.png"]("https://cms.xiamenair.com.cn/cms-i18n-ow/upload/images/2024/9/c53637495dcdb8f6.png" "\"图片2.png\"")
Case 2: For a cello (including its case) with a measurement of 24*50*134 cm can only be placed on the floor in front of the seat because its longest side is 100 cm larger than the limit. However, its volume exceeds the accommodated baggage volume in front of the seat (25*45*140 cm), so two seats need to be purchased (Image 3).
!["图片3.png"]("https://cms.xiamenair.com.cn/cms-i18n-ow/upload/images/2024/9/ce9a2591a78ed982.png" "\"图片3.png\"")
Note: For baggage that needs to be placed on the floor in front of the seat, the limits for the shortest and longest sides of the seat remain unchanged as seat interval and seat height are fixed. When the shortest side exceeds 25 cm, the baggage will not be able to be placed on the cabin floor, and when the longest side exceeds 140 cm, the baggage will not be allowed to enter the cabin as Seated Baggage.
The maximum measurement of Seated Baggage in the cabin is 40*60*140 cm, which should occupy three seats.
!["图片4.png"]("https://cms.xiamenair.com.cn/cms-i18n-ow/upload/images/2024/9/f65c44e108fe9c52.png" "\"图片4.png\"")
（3）Precision instruments
Precision instruments refer to high-precision, high-sensitivity equipment and devices used for precise measurement, experimentation, detection, analysis, etc., and should usually be transported as cargo. If they are to be transported as checked baggage, they must be approved by the ground handling agent of Xiamen Airlines. The items should be packed in the original packaging or packaging approved by Xiamen Airlines, should not be included in the free baggage allowance, and should be charged as excess baggage. For such baggage, Xiamen Airlines should be liable for carriage in accordance with the general liability limit for checked baggage.
（1）General Provisions
1) In the event of any delay, loss, damage or destruction of baggage carriage, the passenger should complete the baggage incident record and go through relevant procedures of Xiamen Airlines or its authorized ground handling agent at the place of the incident;
2) If the passenger's checked baggage fails to arrive with the passenger due to any Xiamen Airlines reasons, and fails to be delivered to the passenger on the same day, resulting in inconvenience to passenger's journey life, the passenger can be compensated for temporary daily necessities at the following standard:
Passenger class | Economy class | Business class/Egret Platinum | First class/Egret Diamond | |
Compensation for temporary daily necessities | Domestic | RMB 200 | RMB 300 | RMB 500 |
International | RMB 300 or equivalent foreign currency | RMB 400 or equivalent foreign currency | RMB 500 or equivalent foreign currency |
（2） Compensation of Baggage
1. Xiamen Airlines is not responsible for the destruction, loss, or damage of passengers' luggage caused entirely by the luggage's natural attributes, quality, or defects.
2. In the event of damage, destruction, or loss of checked luggage on Xiamen Airlines flights, Xiamen Airlines will compensate or cover repair costs within the luggage compensation limit according to the value of the lost luggage:
(1) The compensation liability limit for domestic flights is RMB 100 per kilogram. If the value of the luggage is less than RMB 100 per kilogram, the compensation shall be made according to the actual value. In case of damage to the luggage box, the compensation limit shall be calculated according to the weight of the luggage box itself.
(2) For international and regional flights that meet the conditions of the Warsaw Convention, the compensation limit is 250 francs per kilogram; for those that meet the conditions of the Montreal Convention, the compensation limit for checked luggage is 1519 Special Drawing Rights per passenger. Passengers bear the burden of proof for the actual value of the loss, but not exceeding the compensation limit applicable under the international convention.
3. The weight used to determine Xiamen Airlines' compensation liability limit for the destruction, loss, damage, or delay of checked luggage or any items in the luggage shall only be the actual weight of the damaged luggage or items; if the weight of the damaged luggage or items cannot be determined, the damaged luggage of each passenger can only be calculated based on the free luggage allowance enjoyed by the passenger.
4. Important documents and materials, securities, cash, bills, jewelry, precious metals and their products, antiques, calligraphy and painting samples, or other valuable items, fragile or perishable items, prescription medications that need to be taken regularly, medical certificates, travel documents, and other items that require personal care cannot be checked in as luggage or placed inside checked luggage. For the destruction, loss, or damage of the aforementioned items placed within checked luggage, Xiamen Airlines will only assume liability for compensation as regular checked luggage.
5. When handling luggage loss compensation, the compensation for temporary living supplies that has been paid shall be deducted from the compensation amount, and the excess luggage fees charged for the compensated luggage shall be refunded.
6. For domestic segments that constitute international transportation, luggage compensation shall be handled according to the applicable international transportation luggage compensation regulations.
7. If the compensated lost luggage is found, Xiamen Airlines will notify the passenger as soon as possible. Passengers can reclaim their luggage and return the full compensation, but the temporary living supplies compensation will not be refunded. If it is found that the passenger has obvious fraudulent behavior, Xiamen Airlines has the right to recover the full compensation.
8. In case of loss of passengers' luggage, passengers shall submit a written objection to Xiamen Airlines or its authorized ground service agent. In case of damage or contamination of checked luggage, a declaration must be made to the carrier (or its agent) before leaving the luggage claim area and a luggage transportation accident record shall be processed. Claims for damaged luggage must be submitted within 7 days from the date of receipt of the checked luggage; for delayed luggage, claims must be submitted within 21 days from the date the checked luggage is delivered to the passenger. If the passenger does not raise an objection within the specified period, they may not file a claim or lawsuit against Xiamen Airlines.
（3）Self-service inquiry for lost baggage
https://www.xiamenair.com/brandnew_CN/travel-ground-baggage.html
（4）Self-service inquiry for lost items
https://www.xiamenair.com/brandnew_CN/travel-ground-legacy.html
We are sorry that your baggage was lost or damaged. We would help you resolve the problem or make a claim. Below procedure is only applicable for passengers whose final destination is Amsterdam, Schiphol International Airport.
1. Passengers must file a declaration at the KLM counter before leaving the luggage claim area.
2. After a luggage transportation accident report has been generated, passenger should submit a claim attaching a copy of your damaged report to Xiamen Airlines Amsterdam Office within 7 days from the date of arrival ; for delayed luggage, claims must be submitted within 21 days.
After both step mentioned above have been completed, Xiamen Airlines would contact the passenger for the claim result as soon as possible.
If the passenger does not complete any step mentioned above within the specified period, they may not file a claim or lawsuit against Xiamen Airlines.
We would like to kindly remind you under the Conditions of Carriage, Xiamen Airlines accept no liability for the loss of jewellery, valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.
We appreciate your kind patience and understanding.
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