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Collection of Lost Items
Dear passengers, in case you have misplaced your belongings in the cabin or other working areas of Xiamen Airlines , kindly check the detailed pictures of the items for confirmation on the “服务大厅”- “遗留物品查询” module. You may access through the Xiamen Airlines APP, Xiamen Airlines mini program, Xiamen Airlines official account, and other Xiamen Airlines official channels. We vow to provide you with the following services:
Safekeeping Services
Item Category | Item Name | Storage Period |
Flammable and explosive items, personal items | Lighters, power banks, neck pillows, dental hygiene items | Not stored |
Perishable items | Flowers, plants, fruits and vegetables, dairy and meat products, opened food | 24 hours |
Daily necessities | Data cables, power adapters, clothing and footwear | 7 days |
Valuables | Cash, securities, smartphones, tablets, and other electronic products or documents | 90 days |
Other lost items | Cups, glasses, books, etc. | 15 days |
Lost items confirmed to have owners shall be collected within the storage period, otherwise, they will be deemed abandoned. | Please claim your belongings promptly | |
Warm reminder: International (regional) lost items will be handed over for processing according to local airport customs requirements after being stored for 30 days. |
Delivery Services
1. On-site delivery: Please present a valid ID card and a valid proof of flight to the scene for handling.
2. Claim by entrusting others or express delivery: To claim other’s lost item, the entrusted person shall bring a Power of Attorney, valid ID cards of the truster and trustee, and the passenger proof of flight. In case of any damage or loss of the article during the transportation, we do not bear the responsibility and you shall negotiate for settlement with the third party responsible for the transportation. (Click here to download the Power of Attorney for Claim of Lost Item)
3. Entrust us to send: After contacting us by telephone, please send Power of Attorney for Express Delivery, and photo of passenger’s valid ID card and valid flight certificate to the designated location. (Click here to download Power of Attorney for Express Delivery of Lost Item). At present, this service is only available in Xiamen (Xiamen Airlines, Hebei Airlines, Jiangxi Airlines, and China Southern Airlines), Fuzhou (Xiamen Airlines), Hangzhou (Xiamen Airlines, Hebei Airlines, Jiangxi Airlines).
Kindly Reminder: Due to collection and transportation restrictions, the following items may not be delivered: fresh and perishable goods, bulk food, peculiar smell products, fragile goods, dangerous goods (such as electronic products with built-in lithium batteries, including mobile phones, iPad, rechargeable device, etc.) and others.
Contact Department | Telephone | Work Time | |
Xiamen Baggage Inquiry of Xiamen Airlines | 0592-5739188 | 08:30-17:30 | xmnlnmf@xiamenair.com |
Hangzhou Baggage Inquiry of Xiamen Airlines | 0571-87687159 | 09:00-23:30 | hghxc@xiamenair.com |
Fuzhou Baggage Inquiry of Xiamen Airlines | 0591-28013535 | 09:00-23:30 | foc_baggage@xiamenair.com |
For leftover items claim at other terminal, please inquire:
(Contact Information of Xiamen Airlines Lost items Inquiry Departments)
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