尊敬的厦航用户:

我们发现您当前的浏览器版本较低,为了保证您访问厦航官网有更良好的用户体验,建议您点击下方下载更高版本浏览器

Fare Condition

Passenger type Class of service Booking class Fare class Voluntary change Voluntary refund Voluntary endorsement Open tickets Voluntary rerouting
2 hours (included) prior to scheduled departure time displayed on the E-tickets Within 2 hours prior to scheduled departure time displayed on the E-tickets and after the plane took off 2 hours (included) prior to scheduled departure time displayed on the E-tickets Within 2 hours prior to scheduled departure time displayed on the E-tickets and after the plane took off
Adult First Class F F 1、≤3 times,free of charge;
2、>3 times,5% of the full fare of corresponding class of service (F/J/Y)
10% of the full fare of corresponding class of service(F/J/Y) 10% of the full fare of corresponding class of service (F/J/Y) 20% of the full fare of corresponding class of service (F/J/Y) Available Available Treated as a case of voluntary refund and a refund service fee may apply before purchasing a new ticket
Business Class J J
Economy Class Y Y
H H N/A N/A
B B 10% of the full fare of economy class service (Y) 20% of the full fare of economy class service (Y) 20% of the full fare of economy class service (Y) 30% of the full fare of economy class service (Y)
M M
L L
K K
N N 20% of the full fare of economy class service (Y) 30% of the full fare of economy class service (Y) 30% of the full fare of economy class service (Y) 50% of the full fare of economy class service (Y)
Q Q
V V
T T 40% of the full fare of economy class service (Y)
Child First Class / Business Class F/J FCH/JCH Subject to aforesaid rules for adult tickets with F/J class Available Not available to unaccompanied children
Economy Class Y/H/B/M/L/K/N/Q/V YCH Subject to aforesaid rules for adult tickets with Y class
Infant - FIN /JIN Exemption from refund service fee and change service fee Free of charge
YIN

*It’s allowed to use different booking classes on discounted round-trip and interline tickets. Corresponding provisions are suitable for the class of each segment in applicable conditions.

General Rules:

1. The following ticket fares and applicable conditions apply to high season flight tickets that are issued on or after April 15, 2016.For flights departing during Spring Festival period or summer vacation (from July 1 to August 31).These conditions only apply to flight tickets for individual passengers with different classes of service listed in the table above. Group passengers, on-sale tickets and special tourism products are subject to other terms and conditions.

2. The air ticket agency shall strictly follow the rules of the fares with different classes of service and it is not permitted to sell high class at low fare. If any violation is found out, the air ticket agency shall make up for the fare difference between two classes of service and will be punished pursuant to applicable regulations.

3. Notice of flight irregular is not the only proof to ask for involuntary change/refund. For involuntary change/refund, the business seal and description of the flight irregularity provided by the authorized ground service agent or the verification of flight irregularity information from Xiamen Airlines’ local direct sales office (or 95557) are required. And passengers shall submit such voucher to complete the involuntary change/refund. If there is any violation occurred, the violator will be punished pursuant to applicable regulations. Passangers must be charged if refund or cancellation occured before the official announcement of irregular flight.

4. For tickets on which penalties or service charges may apply, the air ticket agency shall charge the relevant fees according to the Refund and Change Service Fees Chart or EMD.

5. The change service fees and refund service fees listed in the table above are calculated on the basis of the full fares for corresponding classes of service (F/J/Y) and the amount is rounded up and expressed in CNY.

6. Any request on ticket change, refund and endorsement shall be made within the validity period of the ticket.

7. The scheduled departure time refers to the departure time of the flight displayed on the E-ticket itinerary. The service fees for change and refund listed in the table above are based on the time of seat cancellation.

8. Person requesting refund shall surrender to Xiamen Airlines a valid ID document of the passenger whose name appears on the ticket. If the person to whom the refund will be made is not the one named on the ticket, then the valid ID documents of the passenger listed on ticket and the person who will be refunded to shall be both presented. In case of dialing 95557 for voluntarily changing tickets or cancelling reservations, it’s highly appreciated to cooperate with us and check names of passengers, ID numbers, routings and date of journey during the conversation.

9. Refund of paper tickets may be made only after presenting all unused flight coupons and passenger coupons. If an itinerary has been printed, refund of E-tickets may be made only after retrieving such itinerary.

10. A passenger who voluntarily terminates his or her trip at a stopover of the flight shall not require Xiamen Airlines to further provide the carriage from the stopover to the destination. And requesting for ticket change or refund is not permitted,all such E-tickets will be made invalid.

11. Whereas the requirement of civil aviation security of CAAC, each flight can occupy a restrictive number of infants. Please apply for infant ticket ahead of time. Provided that the unaccountable and eagerly purchase of infant ticket at airport ticket counter, hereby the infant carriage might be deemed to refuse and the accompanied passengers’ tickets shall be operated in accordance with the regulations specified in “voluntary change” or “voluntary refund”.

12. An infant shall not occupy a seat. If an infant needs to occupy a seat, a ticket with applicable fare for child shall be purchased. If a passenger carries more than one infant at the same time, the child fare will be charged for the other infants. It’s not allowed to carry infants alone by passengers under 18 years old except for their own infants.

13. Children on board should have the company with people of full capacity for civilconduct, otherwise they have to go through the unaccompanied children transportation formalities. (This regulation only applies to children within 5-12 years old age); It’s forbidden to convey unaccompanied children under 5 years old. Regardless of specified booking class or other discount booking class, “CHD” shall be marked behind the passenger name on the tickets for children so that the children could be eligible for the exemption from fuel surcharge and Civil Aviation Development Fund. In case of refund or change of a child ticket, the service fee is subject to the rules of adult tickets applicable to the F/J/Y seat classes of service. Children who purchase T class tickets are suited to the change/refund rules of adult tickets applicable to T class.

14. Children and infants must be booked on the same physical space with at least one adult. They are not allowed to buy tickets in economy class, business class or first class of service alone. Passengers who carry children or infants, if change physical space, should have their children or infants’ tickets changed simultaneously. So that the under-age passengers and adults can be in combination with each other.

15. Passengers like unaccompanied minors, VIPs, persons who need wheels or stretchers, persons who are restricted for carriage can only purchase tickets at Xiamen Airlines’ designated direct sales offices or authorized air ticket agencies. Acceptance for carriage of foresaid passengers is subject to prior consent and arrangement with Xiamen Airlines and other carriers in accordance with regulations of Xiamen Airlines and other carriers. If the request for special assistance was put forward by the passenger after purchasing the ticket, Xiamen Airlines may refuse the carriage and will proceed in accordance with the regulations specified in “voluntary refund”.

16. Unaccompanied children and passengers who need stretchers with special needs are not allowed to use award member scores or miles to redeem free tickets. For unaccompanied minors, only tickets in classes of F/J/Y can be purchased at half of the full fare correspondingly. Stretcher passengers to whom special products or other discount fares are not applicable should purchase three tickets with full fare in classes F/J/Y while the Civil Aviation Development Fund and fuel surcharge are only charged once.

Further information:

(I) Space reservation and ticket issuance

1. Reservation: Classes listed in the table above are categorized as reservation acceptable and unacceptable which are based on the specific information in the booking system.

2. Time limit for ticket issuance depends on the information specified in the booking system. A reservation would be cancelled if the ticket was not issued by the time fixed by Xiamen Airlines.

3. Open tickets: means tickets without indicating the specific flight and date of travel. Subject to applicable rules for classes of service listed in the table above. For open tickets, a reservation shall be made for the outbound flight and for non-open tickets, the reservation shall be made for both outbound and inbound flights.

(II) Fares

1. Fare refers to the actual amount listed on the ticket, excluding taxes and charges such as Civil Aviation Development Fund and fuel surcharge.

2. Fares for different classes of service listed on the ticket should be the actual amount paid by the passenger which is rounded up to the second decimal place and priced in CNY.

(III) Ticket issuance

1. The fare basis shall be inputted according to the requirements published in the booking system.

2. If the ticket is subject to any restrictions, the “Remark (EI)” field of the ticket shall be marked with relevant restrictions such as “Non-endorsable/changeable/refundable”.

3. For interline or round-trip tickets with combination of different classes of service, the stricter restrictions of lower class shall be filled in the “Remark” field of the ticket according to the "Refund/endorsement” regulations.

(IV) Period of Validity

1. Validity means the period of time for which passenger ticket is valid for. Unless otherwise specified, partly used portion of the ticket is valid for carriage for one year from the date of commencement of travel, or if no portion of the ticket has been used, from the date of issuance of the ticket.

2. The validity of a ticket begins from midnight on the date of commencement of travel or the date of issue, until midnight on the date of expiration.

(V) Ticket change

1. Voluntary changes are only limited to changes of flights, dates of travel and classes of service under the circumstances of the same routing and available booking class, otherwise it shall be treated with class upgrade or calss degrade. Changing carrier (Endorsement) is subjected to the specifications more hereof later.

2. In case of voluntary class upgrade, a service fee and the fare difference between the original class and the new class will be charged.

3. In case of voluntary class degrade, the ticket in the original booking class is refunded. A refund service fee is charged and a new ticket shall be purchased.

4. In case of issuance of a new ticket due to class upgrade, the “Remark (EI)” field of the new ticket shall be filled with the original booking class in the format of “Original Class XX”, except for class upgrade by using automatic OI command in booking system. Before the reservation is cancelled and refund is made for the original ticket, the “Passenger Name” field of the electronic refund sheet shall be filled with the new ticket number (in the format of SC+ new ticket number and any Chinese characters can not be used). The original ticket is subject to a change service fee but is exempted from the refund service fee.

5. If class change is requested again after one voluntary change, the regulations of the revised class shall apply. A change fee will be charged for the original ticket while refund service fee will be exempted.

6. In case of voluntary ticket change,if there exists published fare adjustment, we shall look upon the real-time fare display and shall not return for the overcharge but demand payment for the fare shortage. As for the change fee, the regulations of the original class shall apply.

7. Involuntary change is subject to Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage.

(VI) Voluntary refund

1. In case of refund of a ticket which has been changed on flight/dates voluntarily, a refund service fee is charged according to the rules of corresponding classes based on the dates shown on the changed ticket .And the change service fee which has been collected before refund is not refundable.

2. In case of refund of a ticket which has been changed on class of service (upgrade), for the tickets which was upgraded by using OI command, refund service fee shall be charged according to the rules of the class of service shown on the ticket before the last change. The difference collected by the last upgrade shall be totally refunded. In case of refund of a ticket which has been reissued, the refund service fee shall be charged according to the rules of the original class of service indicated on the “EI” field of the new ticket. The change service fee collected before the refund is not refundable.

3. Application for refund should be made within 30 days after expiration date of the ticket. Otherwise the ticket fare, Civil Aviation Development Fund and fuel surcharge are not refundable.

4. In case of refund of an open ticket, a refund service fee is charged according to the rules of the case that refund requesting 2 hours prior to the scheduled departure time displayed on the E-tickets with the corresponding classes of service.

5. Refund request by reason of illness or death:

(1) Refund service fee will not be charged under the following circumstances: request is made and the seat is canceled 2 hours before the scheduled departure time of the flight displayed on the E-tickets; a medical certificate which proofs the passenger unfit for traveling , a medical record and a payment record (issued before the scheduled departure time displayed on the E-tickets and the amount need to be more than CNY100 ) issued by qualified hospital should be submitted; all the documents listed above should be presented with the original versions and copy versions should be submitted when refund is made; and also all these documents shall be checked and verified by Xiamen Airlines.

(2) For the other passengers traveling with the incapacitated passenger, their seats should be cancelled and the refund shall be made at the same time. When the number of the accompanied passengers was not more than 2 persons (included), refund service fee will not be charged. On the opposite, the refund service fee will not be exempted from and will be charged according to the rules of the corresponding fare basis of a ticket. If the passengers traveling together did not cancel the seat and make the refund at the same time with the incapacitated passenger, the refund service fee will be charged according to the rules of the corresponding fare basis of a ticket no matter what the accompanied passenger number is.

(3) Neither the incapacitated passenger or the accompanied passengers will be exempted from the refund service fee under the following circumstances: the incapacitated passenger cancelled the seat or made the refund 2 hours (included) after the scheduled departure time displayed on the E-tickets or after the plane took off; or the documents provided could not meet the requirements of Xiamen Airlines. And the refund service fee will be charged according to the rules of the corresponding fare basis of a ticket.

(4)When asking for the death refund, the accompanied passengers should submit the death identity within ticket validity. For the other passengers traveling with the unexpected dead one, their seats should be cancelled and the refund shall be made at the same time. When the number of the accompanied passengers was not more than 2 persons (included), refund service fee will not be charged.

(VII) Involuntary refund

1. Refund at the original place: A full refund is made.

2. Refund at the stopover or alternative airport: The amount of refund shall be enough to ensure that the passenger can travel onward and reach the destination, but shall not exceed the original amount of fare the passenger has paid. The civil aviation development fund and fuel surcharge are not refundable.

3. Refund of discount interline and round trip tickets of which a portion has been used: the amount of the refund will be the difference between the amount of fare paid and the amount of fare for the transportation used.

4. Involuntary ticket refund is permitted at the original ticketing office, the point of departure, the stopover, alternate or the destination where the authorized ground service agents, authorized sales agents or Xiamen Airlines’ local direct selling offices located.

(VIII) Ticket loss

1. Ticket loss only applies to paper tickets.

2. The Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage shall apply.

(IX) Endorsement

1. An endorsement only could be made for the tickets bearing the same fares, class of service and class code between two carriers. If there was no available space with the same class of service on the flights of other carrier, a voluntary refund is made and a new ticket of other carrier is purchased. In case that between Xiamen Airlines and the other carrier to which the passenger will be endorsed, the class of service is the same but the fare is different:

A) If the fare of Xiamen Airlines is lower than the other carrier, the difference of the fare will be collected before the endorsement is made.

B) If the fare of Xiamen Airlines is higher than the other carrier, the difference of the fare is not refundable or, a voluntary refund is made and a new ticket of other carrier is purchased.

2. An endorsement request for endorsable ticket shall be made at least 24 hours (included) prior to the scheduled departure time of the flight displayed on the E-tickets. If the request is made within 24 hours prior to the scheduled departure time displayed on the E-tickets or after the plane took off, a change service fee is charged according to the rule of voluntary change made after taking off with the corresponding class of service.

3. If a passenger made a voluntary endorsement request for a non-endorsable ticket, a voluntary refund shall be made according to the rules of corresponding classes of service. When involuntary endorsement concerning reissuing tickets, the new ticket “endorsement (EI) ” blank should be notified with capital letter “QZ” and the regulations of corresponding class by other carriers. For example, “QZ non-endorsable, non-changeable, non-refundable.”

For all individual passengers, take priority to comply with the Ticket Fares and Applicable Conditions. If no relevant provisions, act in accordance with the Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage. Xiamen Airlines reserves the right to the final interpretation of these applicable conditions.

The following ticket fares and applicable conditions apply to shoulder and low season flight tickets that are issued on or after April 15, 2016 for flights departing on or after April 15, 2016. Further notice will be given if there is any change. And matters not covered herein are all subject to Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage.

Passenger type Class of service Booking class Fare class Voluntary change Voluntary refund Voluntary endorsement Open tickets Voluntary rerouting
2 hours (included) prior to scheduled departure time displayed on the E-tickets Within 2 hours prior to scheduled departure time displayed on the E-tickets and after the plane took off 2 hours (included) prior to scheduled departure time displayed on the E-tickets Within 2 hours prior to scheduled departure time displayed on the E-tickets and after the plane took off
Adult First Class F F 1、≤3 times,free of charge;
2、>3 times,5% of the full fare of corresponding class of service (F/J/Y)
5% of the full fare of corresponding class of service(F/J/Y) 5% of the full fare of corresponding class of service (F/J/Y) 10% of the full fare of corresponding class of service (F/J/Y) Available Available Treated as a case of voluntary refund and a refund service fee may apply before purchasing a new ticket
Business Class J J
Economy Class Y Y
H H N/A N/A
B B 5% of the full fare of economy class service (Y) 10% of the full fare of economy class service (Y) 10% of the full fare of economy class service (Y) 20% of the full fare of economy class service (Y)
M M
L L
K K
N N 10% of the full fare of economy class service (Y) 20% of the full fare of economy class service (Y) 20% of the full fare of economy class service (Y) 40% of the full fare of economy class service (Y)
Q Q
V V
T T
Child First Class / Business Class F/J FCH/JCH Subject to aforesaid rules for adult tickets with F/J class Available Not available to unaccompanied children
Economy Class Y/H/B/M/L/K/N/Q/V YCH Subject to aforesaid rules for adult tickets with Y class
Infant - FIN /JIN Exemption from refund service fee and change service fee Free of charge
YIN

*It’s allowed to use different booking classes on discounted round-trip and interline tickets. Corresponding provisions are suitable for the class of each segment in applicable conditions.

General Rules:

1. These conditions only apply to shoulder and low season discount flight tickets for individual passengers with different classes of service listed in the table above. Group passengers, on-sale tickets and special tourism products are subject to other terms and conditions. In case of any special hot air routes during summer vacation and Spring Festival period shall be dealt with separately.

2. The air ticket agency shall strictly follow the rules of the fares with different classes of service and it is not permitted to sell high class at low fare. If any violation is found out, the air ticket agency shall make up for the fare difference between two classes of service and will be punished pursuant to applicable regulations.

3. Notice of flight irregular is not the only proof to ask for involuntary change/refund. For involuntary change/refund, the business seal and description of the flight irregularity provided by the authorized ground service agent or the verification of flight irregularity information from Xiamen Airlines’ local direct sales office (or 95557) are required. And passengers shall submit such voucher to complete the involuntary change/refund. If there is any violation occurred, the violator will be punished pursuant to applicable regulations. Passangers must be charged if refund or cancellation occured before the official announcement of irregular flight.

4. For tickets on which penalties or service charges may apply, the air ticket agency shall charge the relevant fees according to the Refund and Change Service Fees Chart or EMD.

5. The change service fees and refund service fees listed in the table above are calculated on the basis of the full fares for corresponding classes of service (F/J/Y) and the amount is rounded up and expressed in CNY.

6. Any request on ticket change, refund and endorsement shall be made within the validity period of the ticket.

7. The scheduled departure time refers to the departure time of the flight displayed on the E-ticket itinerary. The service fees for change and refund listed in the table above are based on the time of seat cancellation.

8. Person requesting refund shall surrender to Xiamen Airlines a valid ID document of the passenger whose name appears on the ticket. If the person to whom the refund will be made is not the one named on the ticket, then the valid ID documents of the passenger listed on ticket and the person who will be refunded to shall be both presented. In case of dialing 95557 for voluntarily changing tickets or cancelling reservations, it’s highly appreciated to cooperate with us and check names of passengers, ID numbers, routings and date of journey during the conversation.

9. Refund of paper tickets may be made only after presenting all unused flight coupons and passenger coupons. If an itinerary has been printed, refund of E-tickets may be made only after retrieving such itinerary.

10. A passenger who voluntarily terminates his or her trip at a stopover of the flight shall not require Xiamen Airlines to further provide the carriage from the stopover to the destination. And requesting for ticket change or refund is not permitted,all such E-tickets will be made invalid.

11. Whereas the requirement of civil aviation security of CAAC, each flight can occupy a restrictive number of infants. Please apply for infant ticket ahead of time. Provided that the unaccountable and eagerly purchase of infant ticket at airport ticket counter, hereby the infant carriage might be deemed to refuse and the accompanied passengers’ tickets shall be operated in accordance with the regulations specified in “voluntary change” or “voluntary refund”.

12. An infant shall not occupy a seat. If an infant needs to occupy a seat, a ticket with applicable fare for child shall be purchased. If a passenger carries more than one infant at the same time, the child fare will be charged for the other infants. It’s not allowed to carry infants alone by passengers under 18 years old except for their own infants.

13. Children on board should have the company with people of full capacity for civilconduct, otherwise they have to go through the unaccompanied children transportation formalities. (This regulation only applies to children within 5-12 years old age); It’s forbidden to convey unaccompanied children under 5 years old. Regardless of specified booking class or other discount booking class, “CHD” shall be marked behind the passenger name on the tickets for children so that the children could be eligible for the exemption from fuel surcharge and Civil Aviation Development Fund. In case of refund or change of a child ticket, the service fee is subject to the rules of adult tickets applicable to the F/J/Y seat classes of service. Children who purchase T class tickets are suited to the change/refund rules of adult tickets applicable to T class.

14. Children and infants must be booked on the same physical space with at least one adult. They are not allowed to buy tickets in economy class, business class or first class of service alone. Passengers who carry children or infants, if change physical space, should have their children or infants’ tickets changed simultaneously. So that the under-age passengers and adults can be in combination with each other.

15. Passengers like unaccompanied minors, VIPs, persons who need wheels or stretchers, persons who are restricted for carriage can only purchase tickets at Xiamen Airlines’ designated direct sales offices or authorized air ticket agencies. Acceptance for carriage of foresaid passengers is subject to prior consent and arrangement with Xiamen Airlines and other carriers in accordance with regulations of Xiamen Airlines and other carriers. If the request for special assistance was put forward by the passenger after purchasing the ticket, Xiamen Airlines may refuse the carriage and will proceed in accordance with the regulations specified in “voluntary refund”.

16. Unaccompanied children and passengers who need stretchers with special needs are not allowed to use award member scores or miles to redeem free tickets. For unaccompanied minors, only tickets in classes of F/J/Y can be purchased at half of the full fare correspondingly. Stretcher passengers to whom special products or other discount fares are not applicable should purchase three tickets with full fare in classes F/J/Y while the Civil Aviation Development Fund and fuel surcharge are only charged once.

Further information:

(I) Space reservation and ticket issuance

1. Reservation: Classes listed in the table above are categorized as reservation acceptable and unacceptable which are based on the specific information in the booking system.

2. Time limit for ticket issuance depends on the information specified in the booking system. A reservation would be cancelled if the ticket was not issued by the time fixed by Xiamen Airlines.

3. Open tickets: means tickets without indicating the specific flight and date of travel. Subject to applicable rules for classes of service listed in the table above. For open tickets, a reservation shall be made for the outbound flight and for non-open tickets, the reservation shall be made for both outbound and inbound flights.

(II) Fares

1. Fare refers to the actual amount listed on the ticket, excluding taxes and charges such as Civil Aviation Development Fund and fuel surcharge.

2. Fares for different classes of service listed on the ticket should be the actual amount paid by the passenger which is rounded up to the second decimal place and priced in CNY.

(III) Ticket issuance

1. The fare basis shall be inputted according to the requirements published in the booking system.

2. If the ticket is subject to any restrictions, the “Remark (EI)” field of the ticket shall be marked with relevant restrictions such as “Non-endorsable/changeable/refundable”.

3. For interline or round-trip tickets with combination of different classes of service, the stricter restrictions of lower class shall be filled in the “Remark” field of the ticket according to the "Refund/endorsement” regulations.

(IV) Period of Validity

1. Validity means the period of time for which passenger ticket is valid for. Unless otherwise specified, partly used portion of the ticket is valid for carriage for one year from the date of commencement of travel, or if no portion of the ticket has been used, from the date of issuance of the ticket.

2. The validity of a ticket begins from midnight on the date of commencement of travel or the date of issue, until midnight on the date of expiration.

(V) Ticket change

1. Voluntary changes are only limited to changes of flights, dates of travel and classes of service under the circumstances of the same routing and available booking class, otherwise it shall be treated with class upgrade or calss degrade. Changing carrier (Endorsement) is subjected to the specifications more hereof later.

2. In case of voluntary class upgrade, a service fee and the fare difference between the original class and the new class will be charged.

3. In case of voluntary class degrade, the ticket in the original booking class is refunded. A refund service fee is charged and a new ticket shall be purchased.

4. In case of issuance of a new ticket due to class upgrade, the “Remark (EI)” field of the new ticket shall be filled with the original booking class in the format of “Original Class XX”, except for class upgrade by using automatic OI command in booking system. Before the reservation is cancelled and refund is made for the original ticket, the “Passenger Name” field of the electronic refund sheet shall be filled with the new ticket number (in the format of SC+ new ticket number and any Chinese characters can not be used). The original ticket is subject to a change service fee but is exempted from the refund service fee.

5. If class change is requested again after one voluntary change, the regulations of the revised class shall apply. A change fee will be charged for the original ticket while refund service fee will be exempted.

6. In case of voluntary ticket change,if there exists published fare adjustment, we shall look upon the real-time fare display and shall not return for the overcharge but demand payment for the fare shortage. As for the change fee, the regulations of the original class shall apply.

7. Involuntary change is subject to Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage.

(VI) Voluntary refund

1. In case of refund of a ticket which has been changed on flight/dates voluntarily, a refund service fee is charged according to the rules of corresponding classes based on the dates shown on the changed ticket .And the change service fee which has been collected before refund is not refundable.

2. In case of refund of a ticket which has been changed on class of service (upgrade), for the tickets which was upgraded by using OI command, refund service fee shall be charged according to the rules of the class of service shown on the ticket before the last change. The difference collected by the last upgrade shall be totally refunded. In case of refund of a ticket which has been reissued, the refund service fee shall be charged according to the rules of the original class of service indicated on the “EI” field of the new ticket. The change service fee collected before the refund is not refundable.

3. Application for refund should be made within 30 days after expiration date of the ticket. Otherwise the ticket fare, Civil Aviation Development Fund and fuel surcharge are not refundable.

4. In case of refund of an open ticket, a refund service fee is charged according to the rules of the case that refund requesting 2 hours prior to the scheduled departure time displayed on the E-tickets with the corresponding classes of service.

5. Refund request by reason of illness or death:

(1) Refund service fee will not be charged under the following circumstances: request is made and the seat is canceled 2 hours before the scheduled departure time of the flight displayed on the E-tickets; a medical certificate which proofs the passenger unfit for traveling , a medical record and a payment record (issued before the scheduled departure time displayed on the E-tickets and the amount need to be more than CNY100 ) issued by qualified hospital should be submitted; all the documents listed above should be presented with the original versions and copy versions should be submitted when refund is made; and also all these documents shall be checked and verified by Xiamen Airlines.

(2) For the other passengers traveling with the incapacitated passenger, their seats should be cancelled and the refund shall be made at the same time. When the number of the accompanied passengers was not more than 2 persons (included), refund service fee will not be charged. On the opposite, the refund service fee will not be exempted from and will be charged according to the rules of the corresponding fare basis of a ticket. If the passengers traveling together did not cancel the seat and make the refund at the same time with the incapacitated passenger, the refund service fee will be charged according to the rules of the corresponding fare basis of a ticket no matter what the accompanied passenger number is.

(3) Neither the incapacitated passenger or the accompanied passengers will be exempted from the refund service fee under the following circumstances: the incapacitated passenger cancelled the seat or made the refund 2 hours (included) after the scheduled departure time displayed on the E-tickets or after the plane took off; or the documents provided could not meet the requirements of Xiamen Airlines. And the refund service fee will be charged according to the rules of the corresponding fare basis of a ticket.

(4)When asking for the death refund, the accompanied passengers should submit the death identity within ticket validity. For the other passengers traveling with the unexpected dead one, their seats should be cancelled and the refund shall be made at the same time. When the number of the accompanied passengers was not more than 2 persons (included), refund service fee will not be charged.

(VII) Involuntary refund

1. Refund at the original place: A full refund is made.

2. Refund at the stopover or alternative airport: The amount of refund shall be enough to ensure that the passenger can travel onward and reach the destination, but shall not exceed the original amount of fare the passenger has paid. The civil aviation development fund and fuel surcharge are not refundable.

3. Refund of discount interline and round trip tickets of which a portion has been used: the amount of the refund will be the difference between the amount of fare paid and the amount of fare for the transportation used.

4. Involuntary ticket refund is permitted at the original ticketing office, the point of departure, the stopover, alternate or the destination where the authorized ground service agents, authorized sales agents or Xiamen Airlines’ local direct selling offices located.

(VIII) Ticket loss

1. Ticket loss only applies to paper tickets.

2. The Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage shall apply.

(IX) Endorsement

1. An endorsement only could be made for the tickets bearing the same fares, class of service and class code between two carriers. If there was no available space with the same class of service on the flights of other carrier, a voluntary refund is made and a new ticket of other carrier is purchased. In case that between Xiamen Airlines and the other carrier to which the passenger will be endorsed, the class of service is the same but the fare is different:

A) If the fare of Xiamen Airlines is lower than the other carrier, the difference of the fare will be collected before the endorsement is made.

B) If the fare of Xiamen Airlines is higher than the other carrier, the difference of the fare is not refundable or, a voluntary refund is made and a new ticket of other carrier is purchased.

2. An endorsement request for endorsable ticket shall be made at least 24 hours (included) prior to the scheduled departure time of the flight displayed on the E-tickets. If the request is made within 24 hours prior to the scheduled departure time displayed on the E-tickets or after the plane took off, a change service fee is charged according to the rule of voluntary change made after taking off with the corresponding class of service.

3. If a passenger made a voluntary endorsement request for a non-endorsable ticket, a voluntary refund shall be made according to the rules of corresponding classes of service. When involuntary endorsement concerning reissuing tickets, the new ticket “endorsement (EI) ” blank should be notified with capital letter “QZ” and the regulations of corresponding class by other carriers. For example, “QZ non-endorsable, non-changeable, non-refundable.”

For all individual passengers, take priority to comply with the Ticket Fares and Applicable Conditions. If no relevant provisions, act in accordance with the Xiamen Airlines General Conditions of Domestic Carriage for Passengers and Baggage. Xiamen Airlines reserves the right to the final interpretation of these applicable conditions.